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- Tasks: Lead a team to manage water connection projects and ensure customer satisfaction.
- Company: Join Southern Water, a leader in providing essential water services.
- Benefits: Enjoy hybrid working, career growth opportunities, and a dynamic work environment.
- Why this job: Make a real impact while leading a passionate team in a fast-paced setting.
- Qualifications: Experience in leadership roles within customer-focused industries is essential.
- Other info: This is a permanent position with a salary up to £43,700.
The predicted salary is between 35000 - 52000 £ per year.
Technical Delivery Manager page is loaded
Technical Delivery Manager
Location: Worthing, West Sussex (Hybrid Working Available after training – 3 times a week in the office)
Contract Type: Permanent
Hours: 37 hours per week
Salary: Up to £43,700 (Depending on Experience)
Are you a technical leader with a passion for customer service? Do you thrive in a fast-paced environment where innovation meets excellence? If so, we have the perfect opportunity for you!
At Southern Water, we are expanding our Developer Services team, and we’re looking for a Technical Delivery Manager to play a key role in shaping the future of our water connection services. This is a fantastic opportunity to lead a dynamic team, support our customers, and ensure the successful management of key projects.
What You’ll Be Doing
- Lead and Inspire – Manage a team of 9 technical and customer service professionals, supporting their development and ensuring industry compliance.
- Customer-Focused Leadership – Be the key contact for housing developers and homeowners, guiding them through their journey from planning to connection.
- Technical Oversight – Oversee the evaluation and approval of applications for new water connections (Section 45), ensuring compliance with industry standards.
- Engineering Problem Solving – Deliver innovative and practical solutions for complex developer applications.
- Stakeholder Engagement – Represent Southern Water at meetings with customers, developers, and key stakeholders to maintain strong industry relationships.
- Regulatory Excellence – Stay ahead of industry and regulatory changes, updating technical guidance and ensuring governance compliance.
- Performance Management – Drive the success of our Developer Services team by meeting key performance targets, including D-MeX qualitative and quantitative measures.
What We’re Looking For
- Experience leading a team in a customer-focused, target-driven environment.
- Strong background in civil engineering, construction, utilities, or telecoms within a corporate setting.
- Exceptional communication, leadership, and problem-solving skills.
- A passion for delivering excellent customer experiences and driving continuous improvement.
Why Join Southern Water?
- Hybrid Working – Flexibility to balance work and life.
- Career Growth – Opportunities to develop your skills and progress within the organisation.
- Exciting Challenges – Work in a dynamic environment where no two days are the same.
- Make an Impact – Play a key role in ensuring water connections run smoothly for our customers.
If you have a passion for leadership, a technical mindset, and a drive to deliver exceptional service, we’d love to hear from you!
Apply Now and Be Part of Something Bigger!
#LI-JC1 #LI-Remote #LI-Hybrid
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Technical Delivery Manager employer: Southern Water group
Contact Detail:
Southern Water group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Delivery Manager
✨Tip Number 1
Familiarize yourself with the water connection services and regulations in the UK. Understanding the specific compliance requirements will help you demonstrate your expertise during interviews.
✨Tip Number 2
Highlight your experience in leading teams within customer-focused environments. Be ready to share specific examples of how you've inspired and developed your team to meet performance targets.
✨Tip Number 3
Prepare to discuss your problem-solving skills, especially in engineering contexts. Think of complex challenges you've faced and how you delivered innovative solutions that benefited customers.
✨Tip Number 4
Engage with current trends in civil engineering and utilities. Being knowledgeable about industry changes will show your commitment to continuous improvement and regulatory excellence.
We think you need these skills to ace Technical Delivery Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Technical Delivery Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in leadership, customer service, and technical oversight. Use specific examples that demonstrate your ability to manage teams and deliver excellent customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your experience in civil engineering or related fields, and explain how you can contribute to Southern Water's mission and values.
Highlight Problem-Solving Skills: In your application, emphasize your engineering problem-solving skills. Provide examples of how you've successfully navigated complex situations in previous roles, particularly in customer-focused environments.
How to prepare for a job interview at Southern Water group
✨Show Your Leadership Skills
As a Technical Delivery Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past, especially in customer-focused environments.
✨Demonstrate Technical Knowledge
Make sure you have a solid understanding of civil engineering, construction, or utilities. Be ready to discuss specific projects you've worked on and how you ensured compliance with industry standards.
✨Emphasize Customer Focus
Since this role involves guiding customers through their journey, share experiences where you prioritized customer service and delivered exceptional results. Highlight any strategies you used to enhance customer satisfaction.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving abilities. Think of complex situations you've encountered in previous roles and how you approached them, particularly in relation to technical challenges.
