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- Tasks: Develop customer relationships and ensure effective use of VirtualSpeech for goal achievement.
- Company: Join a leading Edtech company focused on enhancing communication skills through innovative technology.
- Benefits: Enjoy flexible working hours, 28 days holiday, and a £500 learning budget.
- Why this job: Make a direct impact from day one while building strong client relationships in a supportive culture.
- Qualifications: At least one year in a customer-facing role with excellent interpersonal skills and a tech interest.
- Other info: Fully remote work with opportunities for personal and professional growth in a diverse environment.
The predicted salary is between 24000 - 42000 £ per year.
You’ll be responsible for developing customer relationships and ensuring customers are using VirtualSpeech in the most effective way to successfully reach their goals.
Excellent interpersonal skills are essential, as you’ll be the main point of contact for your clients across Enterprise and Higher Education.
Our customers are our priority and you will have a direct impact from day one!
Role description
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Respond to inbound queries or direct them to the appropriate team, and become proficient in FAQs
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Facilitate product demos and onboarding to ensure a seamless customer experience from the first interaction
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Respond to all customer queries in a timely manner, ensuring you uphold our company values in every interaction
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Build excellent relationships with clients and stakeholders at all levels
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Create customer success strategies for a range of clients, including identifying and measuring KPIs
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Ensure customers are receiving maximum product and service value and provide recommendations where appropriate
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Identify development opportunities and corresponding stakeholders to actively engage in becoming advocates for VirtualSpeech
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Identify and pursue any value-adding and upselling opportunities
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Aid with the development and improvement of the product by gathering customer feedback
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Maintain best-in-class customer service, going above and beyond to ensure customer satisfaction and retention.
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At least one year of experience in a customer-facing role in B2B/ SaaS/ Edtech, with a proven track record of delighting customers
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A real people person’ – you will have excellent interpersonal skills (both written and verbal)
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Customer-centric attitude with proven ability to go above and beyond
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An ability to build and maintain trust and strong relationships
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Excellent time-management and organisation skills
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Experience working in tech, edtech, education, L&D, or XR
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A strong interest in technology
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A self-starter who is motivated to make an impact straightaway
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A team player with experience working remotely and with remote teams
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Salary: £30,000 + Commission
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Flexible working hours
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Holiday: 28 days (incl. UK Bank Holidays)
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4 wellbeing days per year
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Enhanced pension
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Full access to VirtualSpeech training and an additional £500 learning budget
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Fully remote working – you can live and work anywhere in the UK. You will be required to meet with customers as needed.
We are an equal opportunity employer, and we’re committed to building a diverse, inclusive workplace. All applicants will be considered for employment based on merit and without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Customer Success Executive (Edtech) employer: VirtualSpeech
Contact Detail:
VirtualSpeech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive (Edtech)
✨Tip Number 1
Familiarize yourself with VirtualSpeech's products and services. Understanding how they work and the value they provide will help you engage with potential customers effectively and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the Edtech space, especially those who have experience in customer success roles. This can provide you with insights into best practices and may even lead to referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully built relationships with clients in previous roles. Highlighting your interpersonal skills and customer-centric attitude will be crucial in demonstrating your fit for this role.
✨Tip Number 4
Stay updated on trends in the Edtech industry and be ready to share your thoughts on how these trends could impact customer success strategies. This shows your genuine interest in the field and your proactive approach to the role.
We think you need these skills to ace Customer Success Executive (Edtech)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Success Executive position. Understand the key responsibilities and required skills, especially the importance of interpersonal skills and customer-centric attitude.
Tailor Your CV: Customize your CV to highlight relevant experience in customer-facing roles, particularly in B2B, SaaS, or Edtech environments. Emphasize any achievements that demonstrate your ability to delight customers and build strong relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and technology. Mention specific examples of how you've gone above and beyond for customers in previous roles, and express your enthusiasm for contributing to VirtualSpeech's mission.
Showcase Your Communication Skills: Since excellent interpersonal skills are essential for this role, ensure that your application materials are well-written and free of errors. Use clear and concise language to convey your ideas and experiences effectively.
How to prepare for a job interview at VirtualSpeech
✨Show Your Customer-Centric Attitude
Make sure to highlight your customer-centric approach during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with the company's values.
✨Demonstrate Your Interpersonal Skills
Since excellent interpersonal skills are essential for this role, be prepared to showcase your communication abilities. Practice articulating your thoughts clearly and engagingly, as you'll need to build strong relationships with clients.
✨Prepare for Product Demos
Familiarize yourself with VirtualSpeech's products and think about how you would conduct a product demo. Being able to discuss the product confidently will demonstrate your preparedness and interest in the role.
✨Discuss KPIs and Success Strategies
Be ready to talk about how you would create customer success strategies and measure KPIs. Think of examples from your past experience where you successfully tracked customer satisfaction and engagement.
