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- Tasks: Join us as a Customer Service Advisor, helping patients with their queries and ensuring top-notch care.
- Company: Be part of our dedicated Healthcare team, committed to providing the best patient care.
- Benefits: Enjoy 25 days annual leave, health cash plans, free parking, and more perks to enhance your well-being.
- Why this job: Make a real impact in healthcare while enjoying a supportive and flexible work environment.
- Qualifications: No specific qualifications required; just bring your passion for helping others!
- Other info: Earn up to £17.84 per hour with additional pay for evenings and weekends.
We’re recruiting for Customer Service Advisors to earn up to £17.84 an hour.
Customer Service Advisor benefits:
- Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays.
- Health Cash Plan: After six months with us, you'll enjoy 24/7 GP access for you and your family, along with a free Level 1 Health Cash Plan covering dental, optical, and therapy costs.
- Access to the our Hub: Offering exclusive shopping and entertainment discounts, well-being resources, a health portal, and our Enhanced Employee Assistance Programme.
- NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme.
- Car Lease Scheme: We have teamed up with NHS Fleet Solutions to offer a salary sacrifice scheme for colleagues.
- Enhanced Maternity/Paternity Leave: We offer enhanced maternity and paternity leave to support you during this special time in your life.
- Referral Programme: Share the benefits of working with us with your network and you can earn cash rewards through our Employee Referral Programme.
- Birthday Leave Guarantee: You can choose to take the day off on your birthday or work and save your leave for another time.
- Free Parking: Most of our sites offer free, secure parking for your vehicles.
Customer Service Advisor role:
- Answering calls from the general public in an efficient and courteous manner using agreed protocols and standards.
- Accurately recording, checking or amending details on the call logging computer system Adastra.
- Signpost patients to the appropriate care using the Directory of Services where appropriate.
- Triage patient calls using the NHS Pathways triage system.
- Deal appropriately with instructions and queries from surgery staff, clinicians and outside agencies.
- Maintain a tidy office/call centre at all times.
- Assist in general administrative and clerical duties and maintain manual/computerised records as required.
- Adhere to all procedures, protocols and other relevant memorandum as appropriate.
- Provide assistance to new members of staff and assist in training and mentoring.
- Attend training and meetings as required by Management.
- Maintain strict confidentiality in relation to all issues concerned within the service.
- Maintaining equipment – checking systems and printers as necessary and reporting any faults.
- Communicate outstanding issues to your manager or shift replacement before going off duty.
- Notify Line Manager/s or Duty Supervisor of any circumstances which may affect the provision of a high quality service.
- Keeping our patients, the public and ourselves safe and well is part of every role.
- Provide cover for sickness, bank holidays, annual leave, etc for any call handler/receptionist as requested.
- Adhere to Health and Safety Policy.
- Communicating with patients, relatives and representatives.
- Communicating with staff within Health Care and related organisations.
- Communicating with clinical and managerial staff within participating Primary Care Trusts.
- Communicating with clinical and other appropriate staff in local primary and secondary care services.
- Communicating with staff within social services.
- Communicating with out of hours and other related services within the local health economy.
- Communicating with ambulance services.
- Communicating with all stakeholders within the 111 service.
Our Health Care CIC is committed to safeguarding and promoting the welfare of Adults, Children and Young People and expects all staff and volunteers to share this commitment.
Infection Prevention & Control is pivotal in ensuring a safe & clean environment for both patients and staff.
As you will expect the organisation may change from time to time and you will be expected to meet the operational requirements.
Any other reasonable duties as required from time to time.
All employees are responsible for ensuring the company remains Covid secure.
Customer Service Advisor pay: £12.21 - £17.84 per hour. Evenings and night shifts: £16 per hour. Weekend shifts: £17.84 per hour.
Customer Service Advisor employer: Back 2 Work Complete Training
Contact Detail:
Back 2 Work Complete Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the NHS Pathways triage system and the Directory of Services. Understanding these tools will not only help you in the role but also demonstrate your commitment to providing excellent patient care during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling difficult calls. Role-playing scenarios with friends or family can help you feel more confident and prepared for real-life situations you may encounter as a Customer Service Advisor.
✨Tip Number 3
Research common customer service challenges within healthcare settings. Being knowledgeable about these issues will allow you to discuss how you would handle them effectively, showcasing your problem-solving abilities.
✨Tip Number 4
Network with current or former employees of the organisation. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Use keywords from the job description, such as 'efficient', 'courteous', and 'triage', to demonstrate your suitability for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for patient care and how your skills align with the responsibilities of a Customer Service Advisor. Mention specific examples of how you've successfully handled customer queries or worked in a team.
Showcase Communication Skills: Since the role involves communicating with various stakeholders, emphasise your communication skills in both your CV and cover letter. Provide examples of how you've effectively communicated in previous roles.
Highlight Flexibility and Teamwork: The job requires flexibility and the ability to work with others. Make sure to mention any experiences where you adapted to changing situations or collaborated with colleagues to achieve a common goal.
How to prepare for a job interview at Back 2 Work Complete Training
✨Know the Role Inside Out
Familiarise yourself with the specific duties of a Customer Service Advisor. Understand the importance of patient care and how to effectively communicate with various stakeholders, including patients and healthcare staff.
✨Demonstrate Empathy and Communication Skills
During the interview, showcase your ability to empathise with patients and handle their queries with care. Use examples from past experiences where you successfully resolved customer issues or provided support.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to triage calls. Practice responding to hypothetical situations related to patient care and service delivery.
✨Highlight Your Teamwork Experience
Emphasise your experience working in teams, especially in high-pressure environments. Discuss how you can contribute to training new staff and maintaining a high-quality service within the team.
