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- Tasks: Serve food and beverages, ensuring excellent customer service and teamwork.
- Company: BaxterStorey is a leading hospitality provider focused on exceptional experiences.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and bespoke training opportunities.
- Why this job: Join a vibrant team dedicated to creating unforgettable moments in hospitality.
- Qualifications: Passion for food and customer service; previous experience is a plus.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
Company DescriptionTitle: General Assistant
Location: Isleworth, SW London
Salary: £13.80 p/h
Hours: Monday to Sunday 32hr contract
Benefits:
28 Days holiday including bank holidays
Plus your birthday off
3 volunteering days
3 days grandparent leave
24 week\’s enhanced maternity leave
Secondary carer leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeships opportunities for all experience levels
Apprenticeships opportunities for all experience levels
Pension and life insurance
Discounts available on our Perkbox app; high street shops, holidays & cinema
Wellbeing hub
Access to employee assistance programme
Cycle to work scheme
Do you speak the language of coffee with passion, love and energy? Do you deliver joy and exemplary service with every cup? We believe that every interaction is an opportunity to create a lasting impression, and we\’re looking for a General Assiatant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.
At BaxterStorey, we believe that it is our people that set us apart, that\’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you are a General Assistant who thrives on delivering extraordinary experiences and loves to be part of a harmonious and collaborative team, we would love to hear from you!
Job Description
Delight our customers by greeting them in a friendly and professional manner
Efficiently prepare and serve a variety of coffee beverages, teas, and other drinks using the correct methods, equipment and to our standards
Share the story of our menu, and provide recommendations to customers and be aware allergen procedures
The pride in your workspace, maintaining cleanliness and organisation of the coffee bar and other surrounding areas in line with cleaning schedules, company and COSHH standards
Follow all health and safety and food safety guidelines and procedures
Monitor stock levels and restock supplies as needed
Use till systems for taking payments and customer orders
Provide exceptional customer service and resolve any customer issues or complaints
Be a part of the team assisting on other tasks as needed
Qualifications
Friendly, outgoing personality; a people person.
Good listening & verbal communication skills
Passion for delivering outstanding customer service
Perpetuates company philosophy and culture
Works according to the BaxterStorey core values
Have a contagious passion for coffee, tea and customer service
You draw satisfaction from working within a collaborative and inclusive team environment
Ability to adapt to challenges and opportunities with a solution-oriented perspective
Previous experience in a similar role, especially in the food service industry, is often a plus
Some knowledge of food safety and sanitation practices
Additional InformationFor almost 20 years, for every client, in every location (whether that\’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team\’s careers. \’Better\’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey ValuesALWAYS VISIONARYWe strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVEWe are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVEWe embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUSWe work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don\’t meet all requirements, we\’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to \’set the standard and to be recognised for having the most inclusive culture in hospitality\’.
Join us and bring your unique perspective to our team.
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General Assistant employer: BaxterStorey
Contact Detail:
BaxterStorey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Assistant
✨Tip Number 1
Familiarise yourself with BaxterStorey's core values and mission. When you understand what they stand for, you can tailor your conversations during interviews to reflect how your personal values align with theirs.
✨Tip Number 2
Showcase your passion for hospitality in any interactions you have with the team. Whether it's through networking or during the interview process, expressing genuine enthusiasm for providing exceptional service can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your teamwork skills. Since collaboration is key in this role, think of specific examples where you've successfully worked as part of a team, especially in fast-paced environments like food service.
✨Tip Number 4
Research common food safety and sanitation practices. Even if you don't have extensive experience, demonstrating knowledge in these areas can show your commitment to maintaining high standards in the workplace.
We think you need these skills to ace General Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the General Assistant position. Tailor your application to highlight how your skills and experiences align with these requirements.
Showcase Your Passion: In your cover letter, express your enthusiasm for hospitality and customer service. Mention specific experiences where you provided excellent service or worked collaboratively in a team, as this aligns with BaxterStorey's values.
Highlight Relevant Experience: If you have previous experience in food service or a similar role, make sure to detail this in your CV. Use bullet points to clearly outline your responsibilities and achievements, focusing on teamwork and customer satisfaction.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at BaxterStorey
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for providing excellent customer service. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Demonstrate Team Spirit
BaxterStorey values collaboration, so highlight your ability to work well within a team. Discuss instances where you supported colleagues or contributed to a positive team environment, showcasing your teamwork skills.
✨Know the Company Values
Familiarise yourself with BaxterStorey's core values such as being visionary and creatively collaborative. During the interview, relate your personal values to theirs, demonstrating that you align with their mission and culture.
✨Prepare for Customer Service Scenarios
Anticipate questions about handling difficult situations or guest complaints. Prepare thoughtful responses that illustrate your problem-solving skills and your commitment to maintaining high standards of service.
