Team Manager - Pensions Admin.

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Pensions Admin Team Manager

Our pensions administration is focused across 5 of our offices: Croydon, Edinburgh, Reading, Birmingham and Manchester. We currently have opportunities for two Pensions Team Managers – one in Birmingham and one in Croydon, to work on a hybrid workstyle basis.

Role and Responsibilities:

• Supporting the set-up and transition of new schemes.
• Monitoring the performance of the team against agreed Service Level Agreements (SLAs) and taking steps to maintain high levels of service as required.
• Monitoring and managing team workloads.
• Managing the delivery of routine project work (such as annual pension increase exercises) as well as ad hoc projects (such as GMP reconciliations/equalisation) including liaison with consulting teams and/or our project support team.
• Overseeing the accurate delivery of high-quality work by the team.
• Reviewing reports prepared for Trustees and, when required, calculations for members.
• Supporting and training other less experienced administrators.

Experience and Competencies Required:

• Strong experience of working on DB and DC pension schemes (DB experience is essential for the role).
• The ideal candidate is expected to have experience working as a pensions administration manager (or extensive experience as a senior pensions administrator) in a consultancy-based environment that provides third-party administration.
• Excellent communication and interpersonal skills.
• Experience of using Microsoft Office, Word and Excel applications.
• Strong numerical skills.
• Excellent verbal and written English communication skills.
• Experience of working in a client-facing role.
• Experience of carrying out and checking manual pension calculations.
• Experience of checking all aspects of pensions administration tasks.

Demonstrated Commitment to our Core Purpose:

• Power in Partnership: We work in partnership with our clients & each other – building open and trusted relationships. Working together allows us to deliver the best for our clients.
• Future Focus: We want to push our industry forward by solving problems in better ways that benefit both our clients & society.
• Strength in Difference: We work with diverse perspectives to find better solutions. Working with differences makes us stronger.
• People First: We recognise that pensions is a people business. People are the source of Isio’s expertise and it is people’s lives that we affect through our advice.

What we offer you:

Isio is a people business, and we’re committed to helping our great colleagues gain a wide variety of experience, significant development opportunities and progression through the business . The variety of work that’ll be available to you will enable you to do this.

On top, we also offer:

• A competitive remuneration package , including a bonus scheme.
• A defined contribution pension scheme .
• Life insurance .
• Healthcare benefits .
• Income protection benefits .
• 25 days annual leave (plus bank holidays) as standard with the option to purchase additional days of holiday, as well as two additional ‘Company’ days – a celebration day for your birthday and an extra day over Christmas.
• Corporate Social Responsibility (CSR) allowance.
• Flexible working opportunities.
• A flexible benefits package.
• Internal development programmes including (technical and non-technical) training support and mentor programmes.
• We offer market-leading study support to pursue professional qualifications via the Pensions Management Institute with salary increases awarded for exam passes.

What’s next?

Click on the ‘apply’ and follow the simple application process online.

If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please email

Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates.

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