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For Companies At a Glance
- Tasks: Manage housing, tenancy, and estate issues while supporting vulnerable tenants.
- Company: Join a dedicated team focused on community welfare in Liverpool.
- Benefits: Earn up to £22ph with weekly pay and mileage reimbursement.
- Why this job: Make a real impact in your community while gaining valuable experience.
- Qualifications: Experience in housing management and strong communication skills required.
- Other info: Ongoing temporary contract with flexible payment options available.
Housing Officer – Chester (temp)
We are seeking an experienced Housing Officer to support our social housing client on a temporary basis for 6-8 weeks.
This is a hybrid role, and your allocated patch will be within Chester and surrounding areas.
Your new role
- Overseeing day-to-day housing, tenancy and estate management including lettings, allocations, sign-ups, viewings and exchanges
- Void management and repairs
- Managing own caseload of ASB and arrears within patch
- Supporting vulnerable customers to sustain their tenancies, signposting and making referrals to external services where appropriate for matters such as debt and mental health
- Responding to queries and complaints from customers and local MPs
What you’ll need to succeed
- Experience within a Housing/Neighbourhood Officer role, overseeing housing & tenancy management for a patch of 200+ properties
- Good knowledge and understanding of the principles of Housing & Tenancy management including relevant legal frameworks and legislation
- Driving licence with access to own vehicle with valid business insurance
What you’ll get in return
- Weekly pay
- Hourly rates up to £22ph
- Hybrid working
What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Housing Officer employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarize yourself with the specific housing and tenancy legislation relevant to Liverpool. This will not only help you in interviews but also demonstrate your commitment to understanding the local context.
✨Tip Number 2
Network with current Housing Officers or professionals in the field. Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed ASB or rent arrears. Having concrete examples ready will showcase your experience and problem-solving skills.
✨Tip Number 4
Make sure to highlight your communication skills during any discussions. Being able to effectively manage relationships with tenants, especially those with complex needs, is crucial for this role.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in housing and tenancy management, especially with ASB and rent arrears. Use specific examples that demonstrate your skills and achievements in these areas.
Highlight Relevant Legislation Knowledge: In your application, emphasize your understanding of housing and tenancy legislation. Mention any relevant frameworks or best practices you are familiar with to show your expertise.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your cover letter of how you've effectively managed relationships with tenants and handled complex support needs.
Express Your Community Engagement: Mention any previous experience you have with community engagement, such as conducting estate walkabouts or addressing local issues. This will demonstrate your commitment to being visible and proactive in the community.
How to prepare for a job interview at Hays
✨Showcase Your Experience
Be prepared to discuss your previous experience in housing and tenancy management, especially with a caseload of ASB and rent arrears. Highlight specific examples that demonstrate your ability to handle complex situations.
✨Know the Legislation
Familiarize yourself with relevant housing and tenancy legislation. Being able to discuss current laws and best practices will show that you are knowledgeable and serious about the role.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be ready to provide examples of how you've effectively managed relationships with tenants and resolved complaints.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle issues like non-compliance or supporting vulnerable tenants, and be ready to share your approach.
