Housing Officer

Your new company You\’ll be joining a well‑established housing provider dedicated to delivering high‑quality services to residents across the region. The organisation is committed to creating safe, supportive and sustainable communities. You will join a team that works collaboratively, values continuous improvement, and puts customers at the heart of everything they do. Your new role As a Housing Officer, you will play a key role in delivering a seamless customer experience and supporting residents with a wide variety of housing‑related enquiries. You will provide first‑line support across repairs, lettings, tenancy management, income matters and general customer queries. Your role will include: Acting as the first point of contact and resolving customer enquiries professionally and efficiently. Assessing any potential risk or detriment to residents and ensuring appropriate actions are taken and recorded. Encouraging customers to adopt digital platforms and supporting the updating of customer profiles. Negotiating settlements where required and supporting a consequence‑based culture that balances business needs with resident wellbeing. Managing key housing data and third‑party contact in accordance with data protection requirements. Supporting income management through following up Housing Benefit and UC notifications, managing cancelled Direct Debits, and assisting with annual rent reviews. Processing rent adjustments, refunds, former tenant arrears and credit cases. Assisting with property services tasks such as raising rechargeable repairs, maintaining key systems, and supporting resident consultation events. Supporting lettings activity including transfers, mutual exchanges, waiting list reviews, property marketing and regulatory statistical returns. Upholding organisational values, safeguarding responsibilities, equal opportunities commitments, and health and safety requirements at all times. This is a varied, customer‑focused role where your work will have a real impact on the service residents receive. What you\’ll need to succeed You will bring: Strong customer service and administration experience. Confidence handling phone calls and challenging conversations. Experience providing advice and guidance to members of the public. Empathy, problem‑solving skills and the ability to negotiate effectively. Some understanding of tenancy and housing law (desirable). Strong IT, literacy and numeracy skills, including experience working with housing systems. Excellent organisational skills with the ability to prioritise and multitask in a busy environment. A collaborative approach and a commitment to delivering excellent customer service. CIH Level 2 in Housing (desirable) What you\’ll get in return This role is paying up to £25 per hour + mileage and whilst it is, for now, only a short-term contract, the role gives you a great opportunity to work for a well-established and highly reputable housing provider in the local community. What you need to do now If you\’re interested in this role, click \’apply now\’ to forward an up-to-date copy of your CV, or call us now. If this job isn\’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T