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For Companies At a Glance
- Tasks: Lead and manage top-notch FM services for a prestigious corporate account in London & Birmingham.
- Company: Join a leading facilities management provider known for excellence in corporate office environments.
- Benefits: Enjoy a £70,000 salary, 10% bonus, 25 days leave, life assurance, and travel expenses.
- Why this job: Be at the forefront of transforming FM delivery while building strong client relationships.
- Qualifications: Proven management experience in a corporate environment with a focus on service excellence required.
- Other info: This is a new contract win, offering a chance to make a significant impact.
A growing facilities management provider are hiring an Account Manager for a contract in London & Birmingham.
Your new company
Our client are a leading, continually growing facilities management company providing FM services to corporate office environments for a variety of clients in London & around the UK. Due to a recent flagship account win they are hiring a Facilities Account Manager offering the opportunity to lead on a prestigious multi-site account based out of London.
Your new role
As Facilities Account Manager you will plan, organise and manage the delivery of top quality FM services to a corporate account in London & Birmingham, with a focus on service excellence. Responsible for building and maintaining effective client relationships, ensuring that services are not only compliant to contractual SLAs/KPIs but also meet and exceed Client and Company expectations.
In this role you will manage the delivery of M&E, cleaning & FM within a 5 corporate environment, with large sites in London and Birmingham. You will be based out of London and required to travel to Birmingham once per week. This is a new contract win and you will be at the forefront of the transformation of their client’s FM delivery, and will be required to manage and develop the skills of workers tupe’ing from the previous provider.
What you’ll need to succeed
To succeed in this role you will need a proven track record operating at management level within a 5 corporate environment, as well as a strong work ethic and experience in managing both hard and soft services. You will have a proven track record in leading and motivating high-performing teams and be self-motivated with a can-do attitude and strong customer service ethic. You will require experience in transformation and contract mobilisation in order to effectively implement our client’s standards and ways of working following the takeover from the incumbent FM provider.
What you’ll get in return
When successful in securing this role you will receive a permanent contract with a successful, growing FM provider on a prestigious account. You will also receive:
- £70,000 salary
- 10% performance-based bonus
- 25 days leave + bank holidays
- Life assurance
- Travel expenses
- Various other company benefits
What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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Facilities Account Manager employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Account Manager
✨Tip Number 1
Familiarize yourself with the specific FM services that are crucial for corporate environments. Understanding the nuances of both hard and soft services will help you demonstrate your expertise during the interview.
✨Tip Number 2
Highlight any previous experience you have in managing multi-site accounts, especially in London and Birmingham. This will show that you can handle the geographical challenges of the role effectively.
✨Tip Number 3
Prepare to discuss your approach to building and maintaining client relationships. Be ready to share examples of how you've exceeded client expectations in past roles, as this is a key aspect of the job.
✨Tip Number 4
Since this role involves transformation and contract mobilization, think about specific strategies you've used in the past to lead teams through change. Being able to articulate this will set you apart from other candidates.
We think you need these skills to ace Facilities Account Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Facilities Account Manager position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to reflect your management experience in facilities management, particularly in a corporate environment. Emphasize your achievements in managing hard and soft services, as well as any relevant transformation and contract mobilization experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company's needs and how you can meet them. Mention specific examples from your past roles that demonstrate your ability to build client relationships and lead high-performing teams.
Highlight Relevant Experience: In both your CV and cover letter, make sure to highlight your proven track record in managing facilities services, especially in a multi-site context. Discuss your approach to service excellence and how you've exceeded client expectations in previous roles.
How to prepare for a job interview at Hays
✨Showcase Your Management Experience
Be prepared to discuss your previous management roles, especially in a 5 corporate environment. Highlight specific examples where you successfully led teams and managed both hard and soft services.
✨Demonstrate Client Relationship Skills
Since building and maintaining effective client relationships is crucial, come ready with examples of how you've exceeded client expectations in past roles. This will show your understanding of service excellence.
✨Discuss Transformation and Mobilisation Experience
Given the importance of transformation and contract mobilisation in this role, be sure to share your experiences in implementing new standards and processes after a takeover. This will demonstrate your capability to handle the transition smoothly.
✨Exhibit a Can-Do Attitude
Your attitude can set you apart. Prepare to convey your self-motivation and strong customer service ethic through anecdotes that illustrate your proactive approach to challenges in previous positions.
