Housing Support Worker - Luton

Housing Support Worker – Luton

Housing Support Workers Full-time working hours are 8 hours per day, shift patterns and flexibility will be discussed during the interview. (The provision of the contract is between 08:00 and 22:00Location: Luton
Join The ChallengeAt Nacro, every day as a CAS-2 Support Worker is an opportunity to make a tangible difference. You’ll be part of an integrated team focused on meeting the needs of service users and driving positive outcomes. Your role is essential in fostering independence, supporting transitions, and building stronger communities.
The Community Accommodation with Support, tier 2 (CAS-2) contract is a high-profile commission direct from the Ministry of Justice.
Operating in every region across England and Wales. CAS-2 provide accommodation, support to low and medium risk offenders that are eligible for a home detention curfew or bail that would otherwise be held in prison because they do not have accommodation in the community.
It is currently Nacro’s largest single contract and is set to grow by 60% over the next 18 months!
What will you be doing:No two days are ever the same, and you will be managing your diary to meet the requirements of the role. You will meet with Service Users, discuss support needs and how we can help them to meet their objectives; complete Support and Safety Plans, work with Community Probation Practitioners and Court Staff to best support our Service Users. You will also need to be able to help our Service Users with applying for HB and paying rent etc. All of our properties require to meet Decent Homes Standard and to do that you will need a sharp pair of eyes to ensure that our houses are clean, tidy and all repairs are reported and actioned.

People who love this role are:

Resilient – doesn’t take the events of the day home with them, undertakes activity to care for own wellbeing.
Curious – will ask questions to understand before finding solutions or signposting.
Emotionally intelligent – Perceptive to human behaviour, instinctively knows when something isn’t right. Has a level of self-confidence and knows own limitations. Positive outlook – enthusiastic and willing to learning.
Warm personality, smiles and gives appropriate eye contact, demonstrates appropriate levels of empathy or sympathy, demonstrates active listening skills.
Demonstrates team working and supports peers. Combines efforts with others
Personal values match those of Nacro

What are we looking for:
Genuine interest in people – wants to interact with people through different methods (phone, email, face to face) and can change their own communication style to meet the needs of the audience and situation.
Listening, asking questions to confirm understanding, clear and concise, doesn’t always accept the status quo. Uses common sense to help make decisions.
Acts with integrity and within professional boundaries in the service users’ best interests and Nacro. Knows when to escalate issues or concerns, and to ask for help.
Able to manage competing priorities – manages self, is organised to deliver, updates systems and reports in a timely manner, sets reminders and follows up to ensure outcomes happen. Pays attention to the detail.
ICT literate – training will be given for our systems, need to be able to use outlook, word and excel at a basic level.

Non-Negotiables:
Without these things, you would find it very challenging to complete the job role.

To be eligible for this role you must also have a VALID UK Driving Licence and access to your own vehicle. Please note that this role does NOT offer sponsorship. To be eligible to apply for this role you must be currently living in the UK with a FULL right to work. If you have the right experience and think this role is for you, please apply below! Alternatively, if you do not think this position is for you, please call and ask to speak to Jacob for a confidential discussion on jobs that are available in your local area. #