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- Tasks: Manage your own caseload using genealogy tools and connect with clients via various methods.
- Company: Join a growing company focused on tracing heirs and unclaimed assets.
- Benefits: Enjoy on-the-job training, funding for formal training, and a share option plan.
- Why this job: Develop professional skills in a supportive team while making a real impact.
- Qualifications: Strong communication skills, client-facing experience, and good IT skills are essential.
- Other info: Ideal for proactive individuals who thrive under pressure and enjoy teamwork.
The predicted salary is between 28800 - 43200 £ per year.
Working within one of the teams, the role requires you to:
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Manage your own allocated caseload using genealogy research tools and a variety of other software and online resources
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Contact identified individuals by telephone, email, letter and/or in person
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Secure and manage client engagements
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Deal with all administrative tasks as required for your caseload
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Liaise with professional third parties
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Take ownership and responsibility for achieving your own personal targets and those of your team
In addition, all Research Administrators are expected to:
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Maintain the integrity of the case management system by recording and responding to all incoming and outgoing correspondence and documenting all key steps
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Handle incoming telephone calls; both internal and external
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Provide ad-hoc administration support to team colleagues as needed
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Any other duties as may reasonably be allocated, Also available as part of the overall remuneration and professional development package:
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On-the-job training and use of bespoke training providers
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Funding or part-funding for formal training in a relevant subject area
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The opportunity to become a recognised Paralegal for Probate Research
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Participation in an approved share option plan
An established and ambitious company that focuses on tracing heirs and beneficiaries of lost and unclaimed assets and deceased estates. Due to its ongoing growth the company is looking for two results-driven individuals, used to working off their own initiative, to join their London-based teams., * Be able to work diligently and off their own initiative
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Have strong communication & interpersonal skills
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Be proactive and engaged
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Have proven client facing experience, preferably over the phone
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Can demonstrate an empathetic nature
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Be a team player, and be able to perform well under pressure,
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Have good IT and numeracy skills
For your efforts and positive contribution to the firm you will be rewarded with the opportunity to develop your professional genealogy, client care and management skills., * Communication Skills
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Confidentiality
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Customer Service
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Reliable
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Highly Detailed
Research Administrator employer: Best4Business Group
Contact Detail:
Best4Business Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Research Administrator
✨Tip Number 1
Familiarize yourself with genealogy research tools and software that are commonly used in the industry. This will not only help you manage your caseload effectively but also demonstrate your initiative and readiness to hit the ground running.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be contacting individuals directly, being able to convey information clearly and empathetically is crucial for building rapport and securing client engagements.
✨Tip Number 3
Showcase your ability to work independently by preparing examples of past experiences where you've successfully managed your own projects or caseloads. This will highlight your self-motivation and results-driven approach.
✨Tip Number 4
Be ready to discuss how you handle pressure and maintain attention to detail in your work. Prepare specific examples that illustrate your reliability and ability to perform well under challenging circumstances.
We think you need these skills to ace Research Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Research Administrator position. Make sure you understand the key responsibilities and required skills, such as managing caseloads and strong communication abilities.
Tailor Your CV: Customize your CV to highlight relevant experience that aligns with the job requirements. Emphasize your client-facing experience, communication skills, and any administrative tasks you've successfully managed in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the Research Administrator position, particularly your ability to work independently and manage your own caseload.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Best4Business Group
✨Showcase Your Communication Skills
Since the role requires strong communication and interpersonal skills, be prepared to demonstrate these during the interview. Share examples of how you've effectively communicated with clients or colleagues in previous roles.
✨Demonstrate Initiative
The company values individuals who can work off their own initiative. Prepare to discuss situations where you took the lead on a project or solved a problem independently, highlighting your proactive approach.
✨Highlight Client-Facing Experience
Given the emphasis on client engagement, be ready to talk about your previous client-facing experiences, especially over the phone. Discuss how you handled challenging situations and maintained a high level of customer service.
✨Emphasize Attention to Detail
As the role involves managing caseloads and maintaining case management systems, it's crucial to showcase your attention to detail. Provide examples of how you've ensured accuracy in your work and managed administrative tasks effectively.
