Concierge Supervisor

A diverse, interesting and busy opportunity has arisen for a Concierge Security Supervisor at a stunning redeveloped estate, situated just a stone’s throw from Hyde Park. The impressive space consists of a hotel, residential, retail office and open space.

The Supervisor will be responsible for supporting the Management Team in delivering the smooth and efficient running of the security team.

Information:

• Position: Concierge Security Supervisor
• Location: London (W2)
• Salary: £18.02 per hour
• Hours: Average 42 hours per week
• Shifts: 3 Days, 3 Nights, 3 Off

Job Requirements:

• SIA Licence required
• Experience in 5* hotel or residential concierge services
• Excellent communication both written & verbal
• Excellent levels of customer service at all times
• Reliable, Responsible and Punctual
• To have a smart appearance befitting the company
• Flexible in the approach to daily duties and additional events when held on site
• Computer literate in Microsoft Word, Outlook and Excel
• Be calm under pressure and confident in dealing with confrontational situations in a calm and professional manner
• Able to work as part of a team as well as on your own

Job Role:

• To be responsible for the deployment of the security team to ensure that a satisfactory security presence is maintained on site at all times as required by the Client Representative(s).
• To ensure that all security personnel adhere to their duties and policies and procedures of the site at all times and report any breach of these immediately to the Duty Manager or the Contract Manager.
• To ensure that discipline is maintained on shift at all times including the wearing of full uniform and punctuality of officers.
• To ensure the Handover is checked at the beginning of the shift to ensure all vital details are carried out before their time.
• Establish a thorough understanding of the site specification and monitor the frequencies of all activities ensuring they are current and in line with Client expectations.
• Maintain confidentiality at all times and establish and maintain a good reputation with the client.
• Respond to client communication in a professional and timely manner.
• Identify any training needs for your staff and feedback to your line management.
• Take a proactive approach to increasing the services offered to the client.
• Complete appropriate training documentation and records.
• Ensure any changes to site operations are referenced and included within the Assignment Instructions for the site against which all Security Officers should be assessed to ensure their understanding and compliance.
• Set and maintain the highest personal and professional standards as an employee of CIS and adopt a total quality approach to every aspect of your work, colleagues and clients.
• Regularly inspect all administrative, health and safety and quality procedures and ensure you and your team are compliant.
• Ensure that all required risk audits are completed, and any issues escalated to your line management.
• Ensure that a daily Health and Safety Walk is completed, and any issues escalated to your line management and recorded on the client’s database.
• To ensure the highest standards of customer care are maintained at all times when dealing with staff, students and visitors to the site.
• Proactively monitor and maintain staff discipline, standards and conduct.
• Monitor the Security Officer’s performance, conduct annual appraisals in line with company policy and encourage their personal development.
• Oversee that the contract’s officers are all performing to the required standards and take appropriate actions to remedy any shortfalls.
• To keep a proactive outlook and regularly patrol all aspects of the site.
• Monitor that patrols are being adequately completed and to the expected frequency.
• Liaise regularly with CIS Managers and senior Supervisors ensuring that they are kept updated on all important aspects.
• Regularly audit site equipment and ensure that site paperwork is correctly maintained.
• Ensure correct deployment of staff.
• Attend all required meetings with the client and your line management in support of the company’s aim of consistent quality service delivery.
• Ensure that you complete and submit timesheets/holiday and sickness forms within the given timescales.
• Liaise closely with your Team to ensure that they are aware of the changing requirements of the contract.
• Monitor absence levels on shift and engage with your line management to reduce any ongoing absence issues.
• Take detailed notes of all investigatory/capability actions taken against employees making sure that all such matters are first referred to the Senior Security Supervisor or Account Manager.
• Carry out any reasonable requests made by CIS management.
• To be able to work as part of a team.
• Build a relationship with our main Control Room in order to both understand each other’s requirements.

Benefits:

• Health care plan (HSF)
• Perk Box (HSF) – discounts & offers from cinema tickets to days out
• Cycle to work scheme
• Tailed Site Uniform
• First class training allowing you to develop your skills
• A view for career development
• Long service & Employee Recognition awards

CIS Security has been providing manned guarding services since 1972 and has developed into one of the most effective and reliable security companies in England. At CIS Security, we work as a team to deliver operational excellence and truly believe that the service we provide is unparalleled in the security industry.

At CIS Security Ltd, we do not just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. CIS Security Ltd is proud to be an equal opportunity employer and values diversity. We welcome applications from all sections of the community. All employment is decided on the basis of qualifications, quality, and business needs.

Due to the volume of applications, if we have not contacted you within three weeks of initial contact then you have not been successful on this occasion.

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