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For Companies At a Glance
- Tasks: As a Telesales Operative, you'll handle customer inquiries and book appointments for sales consultants.
- Company: Join Vistry Group, the UK's top provider of affordable homes with a commitment to integrity and quality.
- Benefits: Enjoy competitive salary, annual bonus, up to 33 days leave, private healthcare, and flexible working options.
- Why this job: Be part of a team that values diversity, inclusion, and making a real impact in communities.
- Qualifications: 5 GCSEs including Maths and English, good communication skills, and experience in a contact center environment.
- Other info: Agile working arrangements available; must have a full clean driving license.
The predicted salary is between 24000 - 36000 £ per year.
In a Nutshell
We have an exciting opportunity for Telesales Operatives to join our team within Vistry Services Division, across various locations. As our Telesales Operatives, you will improve the way the Division/region deals with incoming customer enquiries and delivering greater customer satisfaction by responding in a timely and efficient manner. To support the Sales Consultants by booking view…
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Telesales Operative employer: Vistry Group
Contact Detail:
Vistry Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Operative
✨Tip Number 1
Familiarize yourself with the Vistry Group's core values: Integrity, Caring, and Quality. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns well with our company culture.
✨Tip Number 2
Brush up on your knowledge of the new build industry and the customer journey to buying a home. This will help you engage more effectively with potential customers and show that you understand their needs.
✨Tip Number 3
Practice your telephone skills and ensure you can communicate clearly and professionally. Since this role involves responding to customer inquiries, being articulate and friendly over the phone is crucial.
✨Tip Number 4
Get comfortable with CRM systems, particularly Microsoft Dynamics if possible. Familiarity with these tools will help you manage customer inquiries efficiently and demonstrate your readiness for the role.
We think you need these skills to ace Telesales Operative
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Telesales Operative position. Understand the key responsibilities and required skills, such as customer service experience and proficiency with IT systems.
Tailor Your CV: Customize your CV to highlight relevant experience that aligns with the job requirements. Emphasize your communication skills, attention to detail, and any previous experience in a contact center environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the Telesales Operative position.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Vistry Group
✨Show Your Customer Service Skills
As a Telesales Operative, you'll be dealing with customer inquiries all day. Make sure to highlight your experience in customer-facing roles and demonstrate your ability to handle inquiries efficiently and politely.
✨Familiarize Yourself with the Company
Research Vistry Group and its values of integrity, caring, and quality. Be prepared to discuss how you align with these values and how they influence your work ethic and approach to customer service.
✨Demonstrate Your IT Proficiency
Since the role involves working with IT systems like Outlook and Excel, be ready to discuss your experience with these tools. If you have experience with CRM systems like Microsoft Dynamics, make sure to mention it!
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to work under pressure. Think of examples from your past experiences where you successfully managed customer inquiries or met tight deadlines.
