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- Tasks: Manage the helpdesk for maintenance, ensuring smooth operations and client satisfaction.
- Company: Join a top UK Facilities Management provider with a strong reputation in the industry.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values problem-solving and customer support in a fast-paced setting.
- Qualifications: Experience in facilities management or customer service is a plus; strong communication skills are essential.
- Other info: This role includes out-of-hours responsibilities, perfect for those who thrive in a flexible work schedule.
The predicted salary is between 36000 - 60000 £ per year.
We have a fantastic opportunity for a Helpdesk Contracts Manager to join one of the UKs leading providers of Facilities Management. The primary focus of the role is to ensure the smooth running of the maintenance department. This department includes plumbers ,Builders,Electricians & Handy man. The portfolio of works includes Commercial, & Retail . Responsibilities to include: · Day to day delivery of 24/7 reactive maintenance · Delivering and reporting client Service Level Agreements (SLAs) · Driving engineer and staff productivity · Managing / overseeing out of hours work · Act as a further escalation point for the supervisors · Attend client facing review meetings · Ensuring that decisions made to improve the overall customer support of the Help Desk are continually carried through · Solves problems and makes decisions on a daily basis relative to Help Desk responsibilities · Coordination of work processes and projects with other departments and divisions · Out of hours
managerial call out Some of your duties will include: – Providing support with the helpdesk function and answering a high volume of incoming telephone calls – Liaising with clients via telephone and email in order to establish their requirements – Inputting details of clients requirement on system and preparing job sheets – Co-ordinating maintenance and repair work and allocating work to external Contractors – Tracking progress of jobs on computer system from instigation stage through to completion – Checking with client once job has been completed to ensure they are happy with service received
Helpdesk Manager Planned and Reactive Maintenance - Retail - Essex employer: Construction Jobs
Contact Detail:
Construction Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Manager Planned and Reactive Maintenance - Retail - Essex
✨Tip Number 1
Familiarize yourself with the key responsibilities of a Helpdesk Contracts Manager, especially in the context of Facilities Management. Understanding the nuances of managing a diverse team of tradespeople like plumbers and electricians will give you an edge during interviews.
✨Tip Number 2
Highlight your experience with Service Level Agreements (SLAs) in previous roles. Be prepared to discuss specific examples where you successfully met or exceeded SLAs, as this is crucial for the role.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of how you've handled challenging situations in a helpdesk environment. This could include managing high call volumes or resolving client issues effectively.
✨Tip Number 4
Research the company’s approach to customer service and maintenance management. Being able to articulate how your values align with theirs can set you apart from other candidates.
We think you need these skills to ace Helpdesk Manager Planned and Reactive Maintenance - Retail - Essex
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Helpdesk Contracts Manager position. Understand the key responsibilities and required skills, such as managing maintenance teams and ensuring client satisfaction.
Tailor Your CV: Customize your CV to highlight relevant experience in facilities management, particularly in helpdesk operations and maintenance coordination. Emphasize any previous roles where you managed teams or handled client communications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for facilities management and your ability to handle high-pressure situations. Mention specific examples of how you've successfully managed maintenance tasks or improved service delivery in past roles.
Highlight Problem-Solving Skills: In your application, emphasize your problem-solving abilities and decision-making skills. Provide examples of how you've resolved issues in a helpdesk environment or improved processes to enhance customer support.
How to prepare for a job interview at Construction Jobs
✨Understand the Role
Make sure you have a clear understanding of the Helpdesk Manager role and its responsibilities. Familiarize yourself with the key tasks such as managing maintenance requests, overseeing staff productivity, and ensuring client satisfaction.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've solved problems in previous roles. Highlight your decision-making process and how it led to improved customer support or operational efficiency.
✨Familiarize Yourself with SLAs
Since delivering and reporting on Service Level Agreements (SLAs) is crucial, brush up on what SLAs are relevant to the facilities management sector. Be ready to discuss how you would ensure compliance and drive performance.
✨Prepare for Client Interaction Scenarios
Expect questions about how you would handle client communications and feedback. Think of scenarios where you successfully liaised with clients to understand their needs and how you ensured their satisfaction post-service.
