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- Tasks: Ensure safety and security while providing excellent customer service at Canary Wharf.
- Company: Join the vibrant Canary Wharf Management Limited, a dynamic hub with over 300 shops and restaurants.
- Benefits: Enjoy flexible working, comprehensive training, and a range of employee wellbeing benefits.
- Why this job: Be part of a supportive team that prioritizes community safety and personal development.
- Qualifications: Customer service experience and a commitment to safety are essential; training provided.
- Other info: Full-time role with a starting salary of £39,105 and a 4 on 4 off shift pattern.
The predicted salary is between 33000 - 45000 £ per year.
time left to apply End Date: March 9, 2025 (25 days left to apply)
job requisition id R2090
Department: Security
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Company: Canary Wharf Management Limited
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Reporting to: Security Manager – Operations
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JOB SUMMARY
Canary Wharf is a vibrant 24/7 city, seamlessly blending living, working, and thriving. Boasting over 300 shops, bars, and restaurants, coupled with excellent transport links, it’s a dynamic community hub. The Security Team at Canary Wharf Group is the backbone, ensuring safety and security of the estate, whilst prioritising the well-being of our community, customers, visitors, and property. Focus goes beyond just maintaining safety; it extends to creating an environment where everyone feels secure and cared for.
Starting salary: £39,105.00
Shift: 4 on 4 off.
Closing Date: 8th March 2025
MAIN RESPONSIBILITIES
- To provide courteous, professional, and engaging customer service with a strong focus on the wellbeing and safety of all visitors to the Canary Wharf Estate, including workers, residents, families, and children.
- To maintain a thorough knowledge of the Canary Wharf Estate, including offices, retail malls and restaurants, and provide routine information, advice, guidance, and directions to members of the public.
- To react to any situation with the ability to remain calm, make decisions under pressure, and take the necessary action while ensuring the wellbeing and safety of everyone involved. Communicate effectively and empathetically in all situations.
- To confidently use your personal radio to communicate relevant information quickly and positively to the wider security team, fostering a collaborative and supportive atmosphere.
- To demonstrate care and compassion when providing assistance, especially in situations requiring first aid, prioritising the health, wellbeing, and safety of those in need.
- To handle difficult situations, including safeguarding intoxicated or vulnerable individuals, with a focus on ensuring their safety and promoting a secure environment.
- To be familiar with physical layout, tenant occupation, key personnel, building routines and all security related systems/equipment.
- To carry out specific duties for designated areas such as patrolling, securing premises, fire checks/inspections, access control and traffic management.
- To follow procedures and instructions for the general safety, security, and upkeep of the Estate, with a focus on loss prevention by accident, theft, waste, or neglect.
- To manage and control vehicular traffic at the access points to the Estate, in recognition of the national threat level.
- To comply with the Security Department Instructions and Procedures, and to maintain and implement emergency procedures, logs, and records.
- To assist with the general good housekeeping of the Estate or specific area and ensure working areas are kept clean, tidy and all refuse and waste materials removed.
- To identify and take immediate remedial action in the event of a public safety hazard.
PERSON SPECIFICATION
We provide our Security Officers with a full and structured training process including SIA licencing, Physical Intervention, IED Awareness, Customer Service and First Aid, and more. Applicants should be:
- Demonstrates a commitment to providing high-quality customer service, with a proven track record in this field or recent experience in security.
- Naturally inquisitive and alert, with a keen attention to detail regarding one’s surroundings.
- Exhibits composure and the ability to remain calm under pressure.
- Confident communication skills with a strong interpersonal aptitude.
- Displays courtesy, professionalism, and diplomacy when delivering customer service.
- Capable of working both independently and collaboratively with colleagues.
- Possess proficient written and spoken English skills.
- Willing to work indoors and outdoors, in diverse weather conditions, and able to complete shift work.
- Able to assume responsibilities in the absence of the Security Supervisor or undertake other reasonable duties as necessary.
- Provide a verifiable 5-year work history and can account for any gaps in employment.
- Maintains honesty and free of criminal convictions (subject to the Rehabilitation of Offenders Act 1974).
HEALTH SAFETY AND WELFARE RESPONSIBILITIES
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect.
ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES
Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need.
QUALITY MANAGEMENT RESPONSIBILITIES
In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies.
COMPANY VALUES
Commit to Excellence
- Act with integrity and deliver high performance
- Put our customers at the heart of what we do
- Resolve issues by providing high quality solutions
Foster Collaboration
- Find opportunities to collaborate with others across the business to achieve shared goals
- Encourage inclusive networks and treat others with respect and fairness
- Use knowledge to work effectively with suppliers / contractors to meet shared goals
Encourage Engagement
- Confident in making decisions appropriate to the role
- Learn from mistakes and listen to constructive feedback to improve performance
- Prioritise safety and actively support community, wellbeing and sustainability programmes
Take Ownership
- Take pride in delivering high quality service which exceeds expectations
- Committed to opportunities for self-development
- Take responsibility for my own performance and look for ways to improve
Embrace Innovation
- Embrace change and innovation
- Proactively suggest ways to improve our business and encourage others to share ideas
- See new challenges as opportunities to deliver effective change
WHAT WE OFFER
Diversity and Inclusion
We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential.
Flexible Working
As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity.
Learning and Development
At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals.
Other Benefits
We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind.
If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.
Early applications are encouraged as we reserve the right to appoint at any point.
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Security Officer employer: Canary Wharf Group
Contact Detail:
Canary Wharf Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer
✨Tip Number 1
Familiarize yourself with the Canary Wharf Estate. Knowing the layout, key locations, and services available will help you provide better customer service and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills. As a Security Officer, you'll need to interact with a diverse range of people. Being able to communicate effectively and empathetically will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to remain calm under pressure. Think of examples from your past experiences where you successfully managed difficult situations, as this is crucial for the role.
✨Tip Number 4
Highlight any relevant training or certifications you have, such as first aid or customer service training. This will demonstrate your preparedness for the responsibilities of the position.
We think you need these skills to ace Security Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Security Officer position. Understand the key responsibilities and person specification to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in security or customer service roles. Use specific examples that demonstrate your ability to remain calm under pressure and provide high-quality service.
Showcase Communication Skills: Since effective communication is crucial for this role, make sure to highlight your strong interpersonal skills. Provide examples of how you've successfully communicated in challenging situations.
Demonstrate Commitment to Safety: Express your understanding of health and safety responsibilities in your application. Mention any relevant training or certifications you have, such as first aid or SIA licensing, to show your preparedness for the role.
How to prepare for a job interview at Canary Wharf Group
✨Showcase Your Customer Service Skills
Since the role emphasizes high-quality customer service, be prepared to share specific examples from your past experiences where you successfully handled customer interactions. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Situational Awareness
The job requires a keen attention to detail and situational awareness. During the interview, discuss how you stay alert and observant in various environments, and provide examples of how this has helped you in previous roles.
✨Communicate Effectively
Effective communication is crucial for this position. Practice articulating your thoughts clearly and confidently. Be ready to demonstrate your interpersonal skills by engaging with the interviewer in a friendly and professional manner.
✨Emphasize Team Collaboration
The role involves working both independently and as part of a team. Share experiences that showcase your ability to collaborate with colleagues and contribute to a positive team environment, emphasizing your willingness to support others.
