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- Tasks: Support and monitor critical platform infrastructure, ensuring reliability and user satisfaction.
- Company: Join a dynamic team focused on enterprise platform solutions in a hybrid work environment.
- Benefits: Enjoy a competitive salary, hybrid working options, and opportunities for professional growth.
- Why this job: Be part of a tech-savvy culture that values innovation and collaboration while making a real impact.
- Qualifications: 3 years in platform support, with skills in Active Directory, SCCM, and automation scripting.
- Other info: ITIL or MCSE certification is a plus; exposure to cloud platforms is desirable.
The predicted salary is between 25000 - 40000 £ per year.
Role: Platform Support Engineer Location: Swindon (Hybrid 3 Days In-Office Per Week) Salary: £30,000 – £37,500 We are looking for a dedicated Platform Support Engineer to ensure the operational health, performance, and security of a hybrid server environment. In this role, you will manage both Windows and Linux platforms , applying patches, enforcing configuration standards, and supporting core infrastructure services such as Active Directory and SQL environments . Youll also contribute to automation efforts using Ansible and Terraform , helping to streamline server maintenance and enhance consistency across the environment. This role is ideal for a technically skilled professional focused on infrastructure stability, automation, and operational excellence. Key Responsibilities Maintain and monitor hybrid Windows/Linux environments for performance, security, and compliance Apply patching and configuration standards using tools such as SCCM , WSUS , and Red Hat Satellite Support and troubleshoot Active Directory , SQL Server , and critical platform services Develop and manage automation scripts and workflows using Ansible , Terraform , or PowerShell Collaborate with engineering teams to support infrastructure upgrades and issue resolution Contribute to root cause analysis and implement preventative measures Document support procedures and maintain a comprehensive knowledge base Participate in on-call rotations and incident response efforts as needed Critical Skills & Experience Windows Server administration and support Red Hat Enterprise Linux or equivalent Linux server support Configuration and patching using SCCM , WSUS , and Red Hat Satellite Strong knowledge of Active Directory architecture and troubleshooting Automation with Ansible , Terraform , and/or scripting languages (e.g. PowerShell, Python) Understanding of networking concepts (DNS, DHCP, VLANs, firewalls) Familiarity with monitoring tools such as SolarWinds Exposure to virtualisation platforms (VMware, Citrix, or Hyper-V) Experience with cloud infrastructure (Azure, AWS, or GCP) is a plus Certifications such as MCSE , RHCSA/RHCE , or ITIL desirable TPBN1_UKTJ
Platform Support Engineer employer: Network IT
Contact Detail:
Network IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Platform Support Engineer
✨Tip Number 1
Familiarise yourself with the specific platforms mentioned in the job description, such as Active Directory and SCCM. Having hands-on experience or even personal projects that showcase your skills with these tools can set you apart during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for the technologies listed like SolarWinds and VDI. Prepare to discuss real-life scenarios where you've successfully resolved issues, as this will demonstrate your practical knowledge and problem-solving abilities.
✨Tip Number 3
Since automation is a key part of the role, make sure you can talk about your experience with PowerShell and Python. Consider creating a small script or tool that showcases your ability to automate tasks, which you can mention during your discussions.
✨Tip Number 4
Networking is crucial in tech roles, so try to connect with current or former employees of StudySmarter on platforms like LinkedIn. Engaging with them can provide insights into the company culture and potentially give you an edge in your application process.
We think you need these skills to ace Platform Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in platform support, particularly with Active Directory, SCCM, and SolarWinds. Use specific examples to demonstrate your troubleshooting skills and any automation scripting you've done with PowerShell or Python.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with enterprise platforms and how you can contribute to improving platform operations. Be sure to align your skills with the job responsibilities outlined in the description.
Showcase Relevant Certifications: If you have ITIL or MCSE certifications, make them prominent in your application. These qualifications are highly desirable for the role and can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Platform Support Engineer.
How to prepare for a job interview at Network IT
✨Showcase Your Technical Skills
Make sure to highlight your experience with Active Directory, SCCM, and SolarWinds during the interview. Be prepared to discuss specific scenarios where you successfully resolved platform issues or improved system performance.
✨Demonstrate Problem-Solving Abilities
Prepare to share examples of how you've troubleshot complex platform issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your problem-solving process.
✨Familiarise Yourself with Automation Tools
Since hands-on support with automation scripts is part of the role, brush up on your PowerShell and Python skills. Be ready to discuss any relevant projects or scripts you've worked on that demonstrate your ability to automate tasks effectively.
✨Understand the Company’s Infrastructure
Research the company’s platform infrastructure and any specific technologies they use. This will not only show your interest in the role but also allow you to ask informed questions about their systems during the interview.
