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- Tasks: Manage customer accounts, ensuring safety and quality while addressing technical queries.
- Company: Join a leading food manufacturing company committed to excellence and innovation.
- Benefits: Enjoy a permanent role with opportunities for growth and development.
- Why this job: Be the key point of contact for customers, enhancing their experience and satisfaction.
- Qualifications: Experience in food manufacturing with a focus on technical or quality roles is essential.
- Other info: Access to a car is required due to client locations.
The predicted salary is between 36000 - 60000 £ per year.
Permanent Technical Account Manager required for Dungannon.
Job Purpose: Overseeing the Technical Customer Account base, with responsibility for safety and quality matters, relevant systems policies. Leading audits, complaints and generally being the customer point of contact in relevant queries.
Duties will include:
- Assist customers with technical requests and take care of any technical issues.
- Build strong customer relationships, especially with key customer stakeholders and sponsors.
- Always strive to provide exceptional customer experience.
- Manage customer expectations and lead them to customer satisfaction.
- Ensure all deliverables arrive in good order, on time, and fulfil customers' requirements.
- Keep track of key account metrics and customer COPs.
- Complete gap analysis on customer specifications and COPs to ensure adherence.
- Liaise with internal departments on expected cultural and ethical matters.
- Communicate the progress to both internal and external stakeholders.
- Take initiatives in identifying growth opportunities.
- Collaborate with the commercial team to achieve sustainable growth.
- Manage key interactions with customers and outside agencies/suppliers particularly with respect to the effective receipt, logging, investigation, reporting and trending of incoming customer complaints, defect reports and quality alerts or enquiries.
- Ensure strict adherence to food safety and hygiene standards are implemented, maintained and adhered to.
- Responsible for producing and amending internal factory specifications for each new product or updating changes to existing product specifications.
- Management of customer specifications web systems including sensory assessments for new products, preparation of attribute sheets and organisation of photography of visual standards.
- Champion industry best practices and promote the introduction of new technologies, where applicable.
- Ensure food safety legislation and guidelines as well as company policies are adhered to.
- To adhere to and promote best practice in accordance with company health, safety and technical/quality regulations.
- To ensure GMP (good manufacturing practices) and housekeeping (clean as you go) are strictly adhered to.
- Ensure all work carried out complies with relevant health and safety and food safety standards.
- To have a duty of care to yourself and others.
- Ensure all necessary daily records and paperwork is completed in a timely manner as required by the company.
Must Have:
- Previous experience within Food Manufacturing in a Technical or Quality role.
- Access to a car due to client location.
For further information contact Tanya Lyttle at GenTech Recruitment.
Technical Account Manager employer: IrishJobs
Contact Detail:
IrishJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarise yourself with the latest food safety regulations and quality standards relevant to the industry. This knowledge will not only help you in interviews but also demonstrate your commitment to maintaining high standards in your role.
✨Tip Number 2
Network with professionals in the food manufacturing sector, especially those who have experience as Technical Account Managers. Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships and resolved technical issues in the past. Highlighting these experiences will showcase your ability to excel in this position.
✨Tip Number 4
Stay updated on new technologies and best practices in food manufacturing. Being knowledgeable about innovations in the field can set you apart from other candidates and show your proactive approach to the role.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in food manufacturing and technical account management. Use specific examples that demonstrate your ability to oversee customer accounts, manage technical issues, and ensure compliance with safety standards.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Emphasise your experience in building strong customer relationships and managing expectations, as well as your commitment to food safety and quality.
Showcase Relevant Skills: In your application, clearly outline your skills related to auditing, complaint management, and communication with stakeholders. Highlight any experience you have with gap analysis and adherence to specifications, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Technical Account Manager.
How to prepare for a job interview at IrishJobs
✨Showcase Your Technical Knowledge
As a Technical Account Manager, it's crucial to demonstrate your understanding of food manufacturing processes and quality standards. Be prepared to discuss specific technical issues you've resolved in the past and how you ensured compliance with safety regulations.
✨Build Rapport with Interviewers
Since this role involves managing customer relationships, showing your interpersonal skills during the interview is key. Engage with your interviewers, ask questions about their experiences, and express genuine interest in their company culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle customer complaints or technical challenges. Prepare examples from your previous roles where you successfully navigated similar situations, highlighting your approach and the outcomes.
✨Demonstrate Your Commitment to Quality
Emphasise your dedication to maintaining high standards in food safety and quality. Discuss any relevant certifications or training you've completed, and be ready to explain how you would implement best practices in the role.
