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- Tasks: Provide 1st line IT support and assist with hardware and software issues.
- Company: Join a dynamic team focused on enhancing IT efficiency and user experience.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Make an immediate impact while developing your tech skills in a supportive environment.
- Qualifications: Helpdesk experience and knowledge of various operating systems are essential.
- Other info: Opportunity to work on exciting projects and collaborate with other IT professionals.
The predicted salary is between 30000 - 42000 £ per year.
We’re seeking an IT Support Analyst who can join us on this journey, using his or her technological skills to make us more efficient. In this role, you will provide hardware & software assistance and 1st line IT support to our users and provide training. From day one, you’ll have an immediate impact on the day-to-day efficiency of our IT operations, and an ongoing impact on our overall support and growth.
Responsibilities:
- To provide 1st line IT Support to all employees across multiple company sites.
- Solving Support Tickets.
- Resolving Printer and Connectivity issues.
- Cable patching, cable management etc.
- Maintaining cabling and keeping Server Rooms tidy.
- To support other IT staff members to ensure all IT documentation is up to date.
- Managing spare parts and consumables.
- Resolving business systems issues.
- Working on Project deliverables.
Essential Skills & Requirements:
- Proven helpdesk experience.
- Broad knowledge and experience in Printers, Networking, Switches, Wi-Fi.
- Excellent Skills in Mac OS, iOS, Windows Platforms, Microsoft Office for Mac.
- Excellent Customer Service and Communication skills.
- Ability to work unsupervised.
- Ability to manage and prioritise workload.
Desired but not essential:
- Adobe Creative Software.
- Office 365.
- JAMF Mobile Device Management.
- Windows Server Environment.
- Google Enterprise Management.
- Networking Infrastructure - Cisco.
IT Support Analyst employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarise yourself with common IT support scenarios, especially those related to printers and connectivity issues. Being able to discuss specific examples of how you've resolved similar problems in the past can really impress during your interview.
✨Tip Number 2
Brush up on your knowledge of both Mac and Windows operating systems, as well as Microsoft Office for Mac. Being able to demonstrate your proficiency in these areas will show us that you're ready to hit the ground running.
✨Tip Number 3
Highlight any experience you have with helpdesk software or ticketing systems. We value candidates who can efficiently manage support tickets and prioritise tasks, so be prepared to discuss your approach to workload management.
✨Tip Number 4
Showcase your customer service skills by preparing examples of how you've effectively communicated with users in the past. We want to see that you can provide excellent support while maintaining a positive attitude.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any helpdesk roles you've held. Emphasise your skills with Mac OS, Windows, and networking, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and how your background aligns with the responsibilities listed. Mention specific experiences where you successfully resolved IT issues or provided excellent customer service.
Showcase Technical Skills: Clearly outline your technical skills in your application. Include any experience with printers, networking, and software mentioned in the job description, such as Adobe Creative Software or Office 365.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in an IT support role.
How to prepare for a job interview at LinkedIn
✨Showcase Your Technical Skills
Be prepared to discuss your experience with various operating systems and software, especially Mac OS, iOS, and Windows. Highlight any specific projects or tasks where you successfully resolved technical issues, as this will demonstrate your hands-on expertise.
✨Demonstrate Customer Service Excellence
Since the role involves providing support to users, it's crucial to showcase your customer service skills. Share examples of how you've effectively communicated with users in the past, particularly in resolving their IT issues and ensuring their satisfaction.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of common IT issues, such as printer connectivity problems or network outages, and be ready to explain how you would approach and resolve these situations.
✨Emphasise Your Ability to Work Independently
The job requires the ability to work unsupervised, so be sure to highlight your self-motivation and time management skills. Discuss instances where you've successfully managed your workload and prioritised tasks without direct supervision.
