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For Companies At a Glance
- Tasks: Lead the service strategy and ensure top-notch delivery for Arqiva's services.
- Company: Join Arqiva, the UK leader in TV, radio broadcast, and smart utilities.
- Benefits: Enjoy hybrid work, career growth opportunities, and a focus on wellbeing.
- Why this job: Be part of an innovative team transforming media distribution to cloud solutions.
- Qualifications: Extensive experience in service strategy and B2B contract management required.
- Other info: Contribute to diverse networks and help shape a positive workplace culture.
The predicted salary is between 72000 - 100000 £ per year.
Owns and evolves the service strategy, the service model and catalogue in Arqiva; and is accountable for all post-contract sign service delivery to the point of handover of in-life services to Service Operations, driving delivery against SLAs, standardisation/re-use and adoption and usage of solutions by customers.
Location: Hybrid working with weekly visit to an Arqiva office (Winchester, London, Huddersfield) as and when required.
The role
- Owns, develops and maintains overall service strategy aligning with wider Arqiva’s business objectives.
- Puts in place and embeds a service catalogue (scope, outcomes, processes etc); acts as the overall product owner for the service portfolio – sets the development roadmap and prioritises development and improvement initiatives; designs and develops new services that meet customer needs, developing user-centric service blueprints, catalogues and experience maps.
- Oversees development, implementation and management of efficient processes for mobilisation and E2E fulfilment of customer contract delivery, for all existing products especially involving infrastructure rollout, to the point where a service can be handed over to Service Operations.
- Sets & manages criteria & governance for effective service design for transition of new products / solutions to live operations.
- Coordinates with internal and external stakeholders to oversee and ensure effective order execution, service activation and fulfilment, including contingency plans; ensures fulfilment delivery.
- Owns the COO response to bid activity which is being completed by Commercial.
- Develops and implements customer adoption strategies to ensure successful onboarding and usage of Arqiva products.
- Creates followship: inspires and creates energy and belief in teams pan-Arqiva by communicating meaningfully, builds diverse teams and empowers people to promote high colleague engagement, manages succession and builds capability in the team.
- Brings the outside in: brings new contacts, ideas and approaches to Arqiva to challenge existing ways of working and mindsets; encourages experimentation and creativity to enhance delivery for our customers.
The Person
- Extensive experience of setting service strategy and designing service for products, ideally for broadcast infrastructure, utilities infrastructure or in telecoms, for comparable B2B customer base.
- Extensive experience of managing major B2B contract mobilisation post contract sign, transition and service fulfilment, including infrastructure / site delivery over multi-year period.
- Experience of establishing new ways of working to drive greater service standardisation and automation, notably for service catalogue, service transition and fulfilment processes.
You will be an expert in
- Service strategy, design, transition and fulfilment adoption.
- Customer onboarding.
Why join Arqiva? We are the undisputed leader in UK TV and radio broadcast and the UK’s leading Smart utilities platform . This means we have a strong heritage and foundation for future growth for you to grow your career with us .
Our journey is to transition global media distribution to cloud solutions , where we aim to double our revenue and continue to grow by being an innovator of scalable solutions for new connectivity sectors . We have opportunities in new technology applications and products , you will have opportunities to learn and develop with us.
Inclusive Arqiva ….Our networks include our Diversity Ambassadors, Eldercare, Spectrum, Working Families, Pride, Veterans and Inspiring Women – join and contribute to our active networks!
Your wellbeing …. Our wellbeing mission is to help our people to be the best version of themselves at work and still have the time and energy to live a full life outside of work.
Our focus for 2025 is to Win, Grow, Go Faster – find out more, contact us and apply!
Job Info
- Job Identification 23772
- Posting Date 02/07/2025, 07:24 PM
- Job Schedule Full time
- Locations Crawley Court, Winchester, HANTS, SO21 2QA, GB
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Director of Service Delivery employer: Arqiva
Contact Detail:
Arqiva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Service Delivery
✨Tip Number 1
Make sure to familiarize yourself with Arqiva's service strategy and catalogue. Understanding how they align with the company's business objectives will help you demonstrate your fit for the role during discussions.
✨Tip Number 2
Network with current or former employees of Arqiva, especially those in service delivery roles. They can provide valuable insights into the company culture and expectations, which can be beneficial in your conversations.
✨Tip Number 3
Prepare to discuss your experience with B2B contract mobilisation and service fulfilment in detail. Highlight specific examples where you've successfully managed similar projects, as this will resonate well with the hiring team.
✨Tip Number 4
Stay updated on industry trends related to broadcast infrastructure and telecoms. Being able to speak knowledgeably about innovations and challenges in these areas will show your commitment and expertise in the field.
We think you need these skills to ace Director of Service Delivery
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Director of Service Delivery position. Understand the key responsibilities and required skills, especially around service strategy, design, and customer onboarding.
Tailor Your CV: Customize your CV to highlight your extensive experience in setting service strategies and managing B2B contract mobilization. Use specific examples that demonstrate your expertise in service design and transition processes relevant to the role.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also reflects your understanding of Arqiva's mission and values. Emphasize how your background aligns with their goals, particularly in driving service standardization and innovation.
Showcase Leadership Skills: In your application, be sure to highlight your leadership experience and ability to inspire teams. Provide examples of how you've built diverse teams and fostered high engagement, as these qualities are essential for the role.
How to prepare for a job interview at Arqiva
✨Understand the Service Strategy
Make sure you have a solid grasp of Arqiva's service strategy and how it aligns with their business objectives. Be prepared to discuss how your experience in setting service strategies can contribute to their goals.
✨Showcase Your Experience
Highlight your extensive experience in managing B2B contract mobilization and service fulfillment. Provide specific examples of how you've successfully transitioned services and managed infrastructure delivery over multi-year periods.
✨Emphasize Customer Onboarding
Discuss your expertise in customer onboarding and adoption strategies. Be ready to share how you've developed user-centric service blueprints and ensured successful usage of products in previous roles.
✨Bring New Ideas
Demonstrate your ability to bring fresh ideas and approaches to the table. Talk about how you've encouraged experimentation and creativity in past positions to enhance service delivery and challenge existing mindsets.
