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- Tasks: Join our IT support team to tackle complex tech issues and enhance service delivery.
- Company: Be part of a prestigious UK law firm known for its commitment to exceptional customer service.
- Benefits: Enjoy a hybrid work model with up to two remote days per week and a supportive team environment.
- Why this job: This role offers the chance to lead projects and improve IT services in a dynamic legal setting.
- Qualifications: Must have 5+ years in IT support, preferably in a law firm, with strong Microsoft Office and DMS skills.
- Other info: Ideal candidates will be proactive problem solvers with a passion for customer service.
The predicted salary is between 36000 - 60000 £ per year.
Senior IT Support Analyst – 0365, Windows, DMS
A well-established UK law firm is looking for a Senior IT Support Analyst to enhance its current IT support team. This team consists of three IT Support Analysts and three Senior IT Support Analysts. The firm values exceptional customer service skills and seeks a proactive individual who can contribute to the smooth operation of IT services.
The Senior IT Support Analyst will play a crucial role in both BAU and project-based activities as well as serving as an escalation point for complex technical issues within the European regional offices, providing expert troubleshooting and resolution. This position is based in the firm\’s central London office, offering a hybrid working arrangement with up to two days of remote work per week.
Key experience required:
- Experience working in a corporate or professional services environment (legal sector preferred)
- Proven experience in Microsoft Office support, ideally alongside a DMS such as iManage, NetDocs, OpenText, or eDocs
- At least five years of technical experience in an IT support role within a law firm or professional services company
- Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, Exchange, and SCCM
- Ideally you will have experience with legal IT applications
- Familiarity with remote working technologies, including Cisco VPN, Citrix, Azure Virtual Desktop, and DUO two-factor authentication
- Proficiency in video conferencing solutions, including Zoom and Microsoft Teams
- Proven ability to lead IT projects and service improvements
If you have a strong emphasis on customer service and prior experience working as a Senior IT Support Analyst in a professional service environment, we encourage you to apply.
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Senior IT Support Analyst - 0365, Windows, DMS employer: WMDO - World Medical Device Organization
Contact Detail:
WMDO - World Medical Device Organization Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Analyst - 0365, Windows, DMS
✨Tip Number 1
Make sure to highlight your experience in a corporate or professional services environment, especially if you have worked in the legal sector. This will show that you understand the unique challenges and requirements of IT support in this field.
✨Tip Number 2
Familiarize yourself with the specific DMS systems mentioned in the job description, such as iManage or OpenText. Being able to discuss your experience with these tools during the interview can set you apart from other candidates.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've successfully resolved complex technical issues in the past. This will showcase your proactive approach and ability to handle escalations effectively.
✨Tip Number 4
Since the role involves leading IT projects, be ready to discuss any relevant project management experience you have. Highlighting your ability to drive service improvements will resonate well with the hiring team.
We think you need these skills to ace Senior IT Support Analyst - 0365, Windows, DMS
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in IT support roles, particularly within the legal sector. Mention specific technologies you've worked with, such as Microsoft 365, DMS systems, and Windows operating systems.
Showcase Customer Service Skills: Since the firm values exceptional customer service, include examples of how you've provided outstanding support in previous roles. This could be through resolving complex issues or improving user satisfaction.
Detail Technical Proficiency: Clearly outline your technical skills, especially with tools like Active Directory, Exchange, SCCM, and remote working technologies. Providing specific examples of projects or tasks where you utilized these skills can strengthen your application.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the posting, such as 'proactive', 'troubleshooting', and 'service improvements', to demonstrate that you are a perfect fit for the role.
How to prepare for a job interview at WMDO - World Medical Device Organization
✨Showcase Your Customer Service Skills
Since the firm values exceptional customer service, be prepared to share specific examples of how you've provided outstanding support in previous roles. Highlight situations where you went above and beyond to resolve issues for clients or colleagues.
✨Demonstrate Technical Proficiency
Make sure to discuss your experience with Microsoft Office, DMS systems, and other relevant technologies. Be ready to explain how you've used these tools in past positions, especially in a legal or professional services context.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to walk through how you would handle complex technical issues, particularly those related to Windows, Microsoft 365, and remote working technologies.
✨Highlight Project Leadership Experience
Since the role involves leading IT projects, be ready to discuss any relevant project management experience. Share examples of projects you've led, focusing on your contributions to service improvements and successful outcomes.
