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- Tasks: Lead commercial operations and ensure an exceptional experience for theatre customers.
- Company: Join the Citizens Theatre, a vibrant cultural hub reopening after a major redevelopment.
- Benefits: Enjoy opportunities for creativity, team collaboration, and shaping a new hospitality business.
- Why this job: Be part of an exciting transformation and make a real impact on community engagement.
- Qualifications: Experience in management and a passion for the arts are essential.
- Other info: Applications close on 17 February 2025; interviews may be in-person or via Zoom.
The predicted salary is between 43200 - 72000 £ per year.
Responsible to: Executive Director (TBC)
Responsible for: Front of House Manager, Bar & Events Manager
Key Relationships: Technical & Building Director, Finance Director, Head of Marketing
Purpose of the role
The Head of Commercial Operations works closely with the Executive Director and Senior Management Team to maximise income through a variety of commercial trading streams and ensure the Citizens Theatre is delivering an excellent experience for the theatre’s customers. Following a six-year closure for a major redevelopment of the building, we intend to reopen the Citizens Theatre to the public in August 2025. The transformed building and facilities will present new opportunities for artistic, participation and commercial activities, including a new bar/café.
The Head of Commercial Operations will work with the Technical & Building Director to establish the Building Operating Plan, and create the policies, procedures and training necessary to ensure the safety of staff, audience and visitors and compliance with statutory responsibilities. You will establish our new Welcome Team, directly line managing the FOH Manager and Bar & Events Manager and supporting the recruitment and training of all Front of House staff.
The role will lead the proactive development of a new events and hospitality business, and work with colleagues to integrate this into the operational activities of the theatre. This is an exciting opportunity to join the team ahead of the reopening to establish the systems, processes, policies, recruitment and training necessary to ensure an exceptional welcome to our visitors when we reopen our doors in the summer.
Applying for the role
This description includes the detailed responsibilities, person specification and terms and conditions of the role. This pack provides information about the Citz, and what you can gain from working with us.
Deadline for applications: Monday 17 February 2025, 12pm
First interview: Monday 24 February 2025
Second interview: Tuesday 04 March 2025
Interviews may be subject to change. We anticipate in-person interviews if possible; otherwise, we would use Zoom.
Head of Commercial Operations employer: Citizens Theatre Ltd.
Contact Detail:
Citizens Theatre Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Commercial Operations
✨Tip Number 1
Familiarise yourself with the Citizens Theatre's history and its recent redevelopment. Understanding the theatre's vision and how it plans to enhance customer experience will help you align your ideas with their goals during discussions.
✨Tip Number 2
Network with professionals in the arts and hospitality sectors. Attend events or join online forums related to theatre operations and commercial management to gain insights and make connections that could benefit your application.
✨Tip Number 3
Prepare to discuss innovative ideas for integrating events and hospitality into the theatre's operations. Think about how you can leverage the new bar/café and other facilities to create unique experiences for visitors.
✨Tip Number 4
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Highlight your experience in recruitment and training, as these will be crucial for establishing the new Welcome Team.
We think you need these skills to ace Head of Commercial Operations
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of the Head of Commercial Operations. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous roles, particularly those related to commercial operations, management, and customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to maximise income and enhance customer experience.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the theatre's mission. Discuss how your background in managing teams and developing commercial strategies can contribute to the success of the Citizens Theatre as it reopens.
Prepare for Interviews: Anticipate questions related to your experience in commercial operations and team management. Be ready to discuss how you would approach establishing policies and training for the new Welcome Team, as well as your vision for the events and hospitality business.
How to prepare for a job interview at Citizens Theatre Ltd.
✨Understand the Role and Responsibilities
Make sure you thoroughly read the job description and understand the key responsibilities of the Head of Commercial Operations. Be prepared to discuss how your experience aligns with maximising income through various commercial trading streams and ensuring an excellent customer experience.
✨Showcase Your Leadership Skills
As this role involves managing teams, be ready to share examples of your leadership style and how you've successfully managed teams in the past. Highlight your experience in recruitment, training, and developing staff, especially in a hospitality or events context.
✨Prepare for Questions on Compliance and Safety
Given the importance of safety and compliance in this role, prepare to discuss your knowledge of statutory responsibilities and how you would ensure the safety of staff and visitors. Think of specific instances where you've implemented policies or procedures that enhanced safety.
✨Demonstrate Your Vision for the Theatre
This is an exciting time for the Citizens Theatre, so come prepared with ideas on how to develop the new events and hospitality business. Share your vision for integrating these activities into the theatre's operations and enhancing the overall visitor experience.
