Customer Service Administrator

Are you looking for an opportunity to join a dynamic team in a fast-paced environment? We are currently seeking a detail-oriented Customer Service Administrator to join a Customer Service team based in Bury. If you thrive in a role that requires precision, multitasking, and exceptional customer service skills, this position could be the perfect fit for you.

You will be working Monday to Friday 8:30-5:30pm and one later shift per week 9-5:30pm. In return for your hard work,

You’ll receive a starting salary of £24,000 to £25,000 + bonus + benefits and the opportunity to develop your career!

What’s in it for you:

• 25 days holiday
• Yearly bonus (subject to company and personal performance)
• Flexitime
• Onsite gym
• Free parking
• Casual dress
• Company events
• Company pension
• Health & wellbeing programme
• On-site gym

Key Responsibilities:

• Acting as the primary point of contact for customers through various channels such as telephone, email, and live chat.
• Accurately processing all customer requests in a timely manner.
• Collaborating with customers and partners request and provide necessary information verbally and in writing.
• Proactively resolving any customer queries, ensuring customer satisfaction.
• Conducting thorough investigations into customer accounts when required.
• Ensuring accurate data entry and setup of customer accounts and payment details during contract processing.

Qualifications and Skills:

• Strong communication skills, both written and verbal.
• Excellent multitasking abilities to manage a high volume of tasks effectively.
• Meticulous attention to detail and a commitment to maintaining a high degree of accuracy.
• Exceptional customer service orientation with a focus on delivering positive experiences.
• Problem-solving skills to efficiently address inquiries and resolve issues.
• Ability to work collaboratively within a team environment.
• Proficiency in data entry and use of relevant systems.
• A proactive mindset with a drive to identify and implement process enhancements.

If you are interested in this new Customer Service Administrator position, click 'apply now’ and a member of our team will be in touch!