Food & Beverage Assistant - Ballroom Restaurant - Burton upon Trent

Do you have a passion for impeccable service and exquisite food?

As part of our Food and Beverage team you will have a natural way with people, an eye for detail and the drive to maintain and improve standards. It is essential that you have a desire to deliver amazing service and a personality that shines! You will work as part of a fun energetic team creating astounding experiences for our guests.

This is a great opportunity to establish a career in an award winning resort within the hospitality industry., + Provide efficient, courteous, and professional service at all times.

• Assist in delivering all aspects of our food and beverage service to guests across all hotel and spa areas, mainly based in our awarding winning Ballroom.

• Answer guest queries in a polite and helpful manner.

• To be able to run a section in Ballroom and any other restaurant across the business at any given dining time, including Breakfast, Afternoon Tea, Lunch and Dinner.

• Maintain cleanliness and organisation of the dining area, including setting and clearing tables

• Set up for any event or function in line with Banquet Event Orders (BEOs) and ensure all setup procedures are followed accurately.

• Ensure compliance with all closedown and setup procedures for functions, including equipment setup, table arrangements, and dining area organisation.

• Handle guest complaints, responding accordingly or escalating as required to ensure the complaints procedure is followed and service recovery results in a satisfied guest.

• Maintain compliance with applicable health and safety standards, dress code, and other serving standards.

• Undertake new or refresher training sessions as required.

• Strong communication and interpersonal skills.

• Ability to work in a fast-paced environment and handle multiple tasks efficiently.

• A passion for food, service, and guest experience.

• Flexible schedule, including availability to work evenings, weekends, and holidays.

• Team player with a positive attitude.

Desirables

• Previous experience in a food and beverage or hospitality role is an advantage but not required.

• Experience with large volume covers.

• Food Safety Training.

Shift Pattern:

• Part-time, and Full-time opportunities available.

• Must be able to commit to a minimum of two shifts per week.

• Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business.

Why Join Us:

• Work in a stunning, historic estate with a commitment to excellence in hospitality.

• Competitive Rate of Pay.

• Complimentary use of the leisure and spa facilities.

• Free lunch from our staff canteen.

• Complimentary Spa Day at Eden Hall on work anniversaries.

• Employee Benefits Program.

• Free Parking.

• Discount on overnight stays and spa days.

• 30% discount on food and drink.

• Excellent Induction and training programme.

• Opportunities for professional development and career advancement.