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- Tasks: Manage regional accounts, ensuring quality and timely delivery while collaborating with various teams.
- Company: Join Consultant Connect, a telemedicine provider revolutionizing NHS patient care through enhanced communication.
- Benefits: Enjoy hybrid work, 25 days leave, private medical insurance, and a supportive training program.
- Why this job: Be part of a passionate team in a fast-paced environment focused on improving healthcare communication.
- Qualifications: Strong planning, organization, and communication skills; good Excel knowledge; proactive and results-driven attitude.
- Other info: Experience a thorough onboarding and development program with opportunities for growth and innovation.
The predicted salary is between 22700 - 30000 £ per year.
Job Description
Account Executive
Overview
We are very excited to be hiring for an Account Executive to join our Account Management team at Consultant Connect, part of Teladoc Health Group.
Located within an easy commute from our central-Oxford office allowing for hybrid working, you will be managing the execution of allocated regional accounts, helping to ensure quality, consistency and on-time delivery.
Contract type: Permanent
Salary: £27,000 – £30,000 pa DOE
Hours of work: Monday to Friday, 37.5 hours / week (08:00-16:30 or 08:30-17:00 or 09:00-17:30)
Place of work: hybrid (home and Oxford office)
You will liaise with other departments, working with the Marketing team on delivering effective communication to your clients, the Product Development team to feedback and develop our tech capabilities, and the Sales & Innovation team to support any opportunities for growth and added value.
Key role responsibilities
1. Stakeholder management & Relationship building:
- working with the AM to ensure expectations of stakeholders are met
- maintaining detailed project documentation
2. Strategy & Growth:
- supporting the AM in the delivery of the project strategy
- monitoring activity data to review growth
3. Objectives handling:
- identifying key stakeholders’ objectives and challenges, and developing robust recommendations to achieve or overcome these
4. Reporting & Analysis:
- creating bespoke reporting including monthly reports to clients
- working with the Tech team to ensure any Mode reports are set-up correctly
5. Client Satisfaction:
- working with the Marketing team to ensure surveys go out to all key users
- collating and interpreting survey results
- working with AM to develop action plan and creation of case studies
- ensuring successes are shared with client and key users
6. Problem solving & risk mitigation:
- supporting the AM in their problem-solving activities
- monitoring projects and sharing any trends or concerns to mitigate risk
Combination of skills we are looking for
- Planning and organisation: managing tasks simultaneously, accurately, and according to priority.
- Excellent attention to detail
- Good working knowledge of Excel
- Excellent communication and relationship building skills
Behaviours that will help you succeed in this role
- Proactivity:
o be proactive rather than reactive; plan, add value, solve problems
o ability to manage up
o results-driven, self-motivated, flexible, and resilient
- Ownership & accountability
o taking accountability for your work
o seeking out advice from best-placed people to help shape solutions
o working with peers to gain insights to avoids unnecessary escalation
o taking a sense of pride in work to ensure accuracy and consideration
- Positivity
o approaching projects, challenges, and people with a positive, can-do attitude.
What you can expect from us:
Reward and recognition
- 25 days annual leave + public holidays
- Private Medical Insurance following probation
- 10% Pension Contribution (5% employer and 5% employee)
- Employee Assistance Programme (EAP) with access to free financial, legal and lifestyle, advice, as well as counselling and Mental Health support
- MyStrength, our own emotional awareness app supporting your mental and physical wellbeing
- 1 paid Volunteering day per year
- Training Programme access – delivered in conjunction with Teladoc Health, our parent company
- Extended parental leave
- 5 days paid dependant leave
- Bonus Incentive scheme
- Cycle to work scheme
- EV salary contribution scheme
- Company laptop
Onboarding & Development
We have a thorough onboarding programme which ensures you get to meet all members of the team and have all the necessary training you need to succeed in the role. We also offer an extensive training programme to help you develop in your role and have a strong close-knit team who are always on hand to offer support and guidance.
About the company
Consultant Connect is a telemedicine provider transforming patient care in the NHS through better communications. Our services are used by over 4,000 GP practices, 7,000 consultants, over 90 healthcare areas and 120 hospitals. We are part of Teladoc Health Group.
To our clients, we offer: Enhanced Advice & Guidance: Telephone Advice & Guidance, Photo Messaging Advice & Guidance, and Email Advice & Guidance, supported by the National Consultant Network, and Referral Backlog Triage for areas with high backlogs again supported by the National Consultant Network. Our Telemedicine Devices , Patient Connect service, and Patient Initiated Follow Up service enable providers to mobilise their workforce and maximise efficiency.
About the team
We’re a passionate bunch at Consultant Connect and share the same desire to improve patient care through better communication within the NHS.
Although the team has grown rapidly over recent years, the positive side of our ‘start-up’ mentality remains and we encourage new ideas, knowledge sharing and suggested process improvements.
We work in a fast-paced environment that is subject to constant change – which makes working at Consultant Connect both exciting and challenging.
Our office is based in Oxford city centre and although we currently operate a working from home policy, we hope to return to the office on a part time basis when applicable.
Equality and Diversity
Consultant Connect adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes.
Account Executive employer: Consultant Connect
Contact Detail:
Consultant Connect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive
✨Tip Number 1
Familiarize yourself with the healthcare industry, especially telemedicine. Understanding the challenges and opportunities in this field will help you engage more effectively with stakeholders and demonstrate your proactive approach.
✨Tip Number 2
Network with professionals in the healthcare and telemedicine sectors. Attend relevant events or webinars to build relationships that could provide insights into the role and the company culture at Consultant Connect.
✨Tip Number 3
Showcase your problem-solving skills during the interview process. Prepare examples of how you've successfully managed projects or resolved issues in previous roles, as this aligns with the responsibilities of the Account Executive position.
✨Tip Number 4
Demonstrate your ability to work collaboratively by discussing past experiences where you’ve worked with cross-functional teams. Highlighting your communication skills and teamwork will resonate well with the values of Consultant Connect.
We think you need these skills to ace Account Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the Account Executive role. Focus on your stakeholder management, relationship building, and problem-solving abilities.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how your previous experiences have prepared you for the challenges outlined in the job description.
Showcase Your Skills: Emphasize your planning and organization skills, attention to detail, and proficiency in Excel. Provide concrete examples of how you've successfully managed multiple tasks or projects in the past.
Research Consultant Connect: Familiarize yourself with Consultant Connect's services and values. Understanding their mission to improve patient care through better communication will help you convey your alignment with their goals during the application process.
How to prepare for a job interview at Consultant Connect
✨Showcase Your Relationship-Building Skills
As an Account Executive, you'll need to demonstrate your ability to build and maintain relationships. Prepare examples of how you've successfully managed stakeholder expectations in the past, and be ready to discuss your approach to effective communication.
✨Highlight Your Proactivity
The role requires a proactive mindset. Be prepared to share instances where you took initiative to solve problems or improve processes. This will show that you're results-driven and can handle challenges with a positive attitude.
✨Demonstrate Your Analytical Skills
Since reporting and analysis are key responsibilities, brush up on your Excel skills and be ready to discuss how you've used data to drive decisions in previous roles. Consider bringing a sample report or analysis you've created to showcase your capabilities.
✨Emphasize Your Attention to Detail
Attention to detail is crucial for this position. During the interview, mention specific examples where your meticulousness led to successful project outcomes. This will help convey your commitment to quality and accuracy in your work.
