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- Tasks: Handle orders and international shipments while maintaining customer relationships.
- Company: Join a dynamic team focused on global trade and customer satisfaction.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a crucial role that impacts international business and customer experience.
- Qualifications: Detail-oriented, tech-savvy, and possess strong communication skills.
- Other info: Contact Pertemps Burton for more information about this exciting opportunity.
The predicted salary is between 30000 - 42000 £ per year.
Summary The main responsibility will be handling and recording of orders, and international shipments including issuing the import/ export documentation. Maintaining solid customer relationships by handling questions and concerns and support with speed and professionalism. Receive and follow up on customer complaints, manage ERP database records, and supporting the direct sales organisation. Essential functions Order processing, sending of PO confirmation, communication, and proposal of alternative items in case of BO, organise and follow up of international shipments. Delivery lead time, support to fill data in customer files, etc. Proactively manage international business linked queries from around the world including pre-screening, re-routing, and providing customers with timely responses. Interaction with Warehouse – effective communication of order requirements (packaging, labelling etc.) into warehouse. Coordinating with customers and logistics to provide cost-effective and timely dispatch of shipments. Ensure compliance of order with distributor agreement. Issue the shipping documentation. lssue Customer credits (AQ complaints, correction of improper invoicing) Overdue Follow up: issue/send customer account statements, send reminders to bad payers. ERP system maintenance: Customers cards creation and maintenance of updated and accurate data, Upload and maintenance of Prices. Quality complaints follow up: reception, verification of the conformity of the PER form,organization of the return of defective products to USA, follow-up until the closure, update of Complaint data master file. In coordination and under the responsibility of AQ department, responsible for monitoring product recall: customer notification, collection and archiving of all data, organisation of recalled product returns, issue exchanges or credit notes. Archiving of customer service documentation for audits purpose. Support to sales team on various requests. Competencies Meticulous and detail-oriented Good understanding of IT systems, excellent user skills. Empathetic, patient and clear communication skills Accountable and takes responsibility. For more information, please call Pertemps Burton and ask for Hannah-Laura (phone number removed)
Export Customer service employer: Pertemps Burton Industrial
Contact Detail:
Pertemps Burton Industrial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Export Customer service
✨Tip Number 1
Familiarize yourself with ERP systems, as they are crucial for maintaining customer records and processing orders. Highlight any experience you have with similar software during your interactions.
✨Tip Number 2
Demonstrate your ability to handle customer complaints effectively. Prepare examples of how you've resolved issues in the past, showcasing your empathetic and clear communication skills.
✨Tip Number 3
Research international shipping processes and documentation requirements. Being knowledgeable about these topics will help you stand out as a candidate who can manage shipments efficiently.
✨Tip Number 4
Showcase your attention to detail by discussing specific instances where you've successfully managed complex tasks or projects. This is essential for ensuring compliance and accuracy in order processing.
We think you need these skills to ace Export Customer service
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Export Customer Service position. Highlight key responsibilities such as order processing, customer communication, and ERP system maintenance to tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service, order management, or logistics. Use specific examples that demonstrate your attention to detail and ability to handle international shipments.
Showcase Communication Skills: Since the role requires clear and empathetic communication, provide examples of how you've effectively managed customer inquiries or complaints in the past. This will show that you possess the necessary skills for the position.
Tailor Your Application: Customize your cover letter to reflect your understanding of the company's needs and how you can contribute to their success. Mention your familiarity with IT systems and your meticulous nature, which are essential for this role.
How to prepare for a job interview at Pertemps Burton Industrial
✨Show Your Attention to Detail
Since the role requires meticulousness, be prepared to discuss examples from your past experiences where your attention to detail made a significant impact. Highlight how you managed order processing or documentation accurately.
✨Demonstrate Your IT Skills
The job emphasizes a good understanding of IT systems. Be ready to talk about your experience with ERP systems or any relevant software. Mention specific tools you've used and how they helped streamline processes.
✨Communicate Clearly and Empathetically
Effective communication is key in customer service. Practice articulating your thoughts clearly and show empathy when discussing customer interactions. Share instances where you resolved customer complaints with patience and professionalism.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding international shipments and customer complaints. Think of scenarios where you had to manage tight deadlines or coordinate with multiple parties to achieve a successful outcome.
