Corporate Account Manager

• The Account Manager will understand key customer needs and requirements via quarterly business reviews

• Build strong relationships and become a trusted advisor to all key account contacts to ensure they gain maximum value from our product and integrated apps

• Support the sales process managing 10 or more customer accounts to secure deals and increase book value

• Ensure that all professional services requirements are understood, priced accordingly and delivered within agreed SLA’s

• Ensure the correct products and services are delivered to customers in a timely manner

• Serve as the link of communication between corporate customers and the software team

• Resolve any issues and problems faced by customers and deal with complaints to maintain trust

• Play an integral part in generating new business leads via referrals

• Prepare regular reports of progress, forecasts and any blockers preventing growth

• Experience in a call centre sales environment working directly with customers of varying size and industry

• Experience as an Account Manager

• Strong telephone communication skills

• Outstanding written and verbal communication skills

• Ability to multitask and prioritise large lists of leads

• A passion for exceeding expectations demonstrated through consistently exceeding quarterly and annual targets

• Strong interpersonal and relationship building skills

• Progression! With an ever-evolving, growing and changing business we can offer an exciting career path!

• Modern ‘London-style’ offices with PS4s, ping pong tables and summer tiki bar

• Access to Spotify and a range of game changing tech

Epos Now

Norwich NR4 6DJ

Full-time