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The Account Manager will understand key customer needs and requirements via quarterly business reviews
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Build strong relationships and become a trusted advisor to all key account contacts to ensure they gain maximum value from our product and integrated apps
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Support the sales process managing 10 or more customer accounts to secure deals and increase book value
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Ensure that all professional services requirements are understood, priced accordingly and delivered within agreed SLA’s
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Ensure the correct products and services are delivered to customers in a timely manner
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Serve as the link of communication between corporate customers and the software team
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Resolve any issues and problems faced by customers and deal with complaints to maintain trust
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Play an integral part in generating new business leads via referrals
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Prepare regular reports of progress, forecasts and any blockers preventing growth
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Experience in a call centre sales environment working directly with customers of varying size and industry
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Experience as an Account Manager
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Strong telephone communication skills
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Outstanding written and verbal communication skills
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Ability to multitask and prioritise large lists of leads
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A passion for exceeding expectations demonstrated through consistently exceeding quarterly and annual targets
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Strong interpersonal and relationship building skills
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Progression! With an ever-evolving, growing and changing business we can offer an exciting career path!
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Modern ‘London-style’ offices with PS4s, ping pong tables and summer tiki bar
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Access to Spotify and a range of game changing tech
Epos Now
Norwich NR4 6DJ
Full-time
Contact Detail:
Epos Now Recruiting Team