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- Tasks: Deliver exceptional in-room dining service and ensure guest satisfaction.
- Company: Join Grantley Hall, a luxurious five-star hotel in North Yorkshire with a rich history.
- Benefits: Enjoy competitive pay, flexible hours, free meals, and exclusive discounts.
- Why this job: Be part of a prestigious team in a stunning environment with opportunities for growth.
- Qualifications: Previous hospitality experience and strong communication skills are essential.
- Other info: Various shift patterns available; perfect for students seeking flexible work.
IN ROOM DINING WAITER – Harrogate IN ROOM DINING WAITER Various Hours 12.31 per hour plus monthly service charge, typically 2,400 annually Various Hours Available Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Purpose of the Role Set trolleys and trays according to orders and standardsMake sure all linen, cutlery, glasses and dishes are clean and well-presented prior to delivering to the guestAnswering the telephone to take food & beverage orders, maximising revenue where possible and you will ensure the correct accompaniments are presentedEnsure adherence to quality expectations and standardsAnticipate our guest\’s needs and provide exceptional service to enhance their stayBe responsible of Setting trolleys and trays according to orders and standardsMonitor inventory levels and assist with ordering and stock controlHandle guest orders, inquiries, and special requests with professionalism and courtesyKey Skills, Qualities & Experience The ability to multi-task and think on your feetStrong communication skills with both team members and guestsPrevious experience within the hospitality industry, preferably in a room service or F&B settingExcellent communication and interpersonal skillsStrong attention to detail and ability to multitask in a fast-paced environmentFlexibility to work various shifts, including evenings, weekends, and holidays Various shift patterns and working hours are available. Benefits Grantley Hall offers a wide range of benefits and opportunities for all employees: A monthly service charge – typically £2,400 annually 31 days holiday increasing to 33 days with length of service Access to earnings before payday (Wagestream) Free parking Complimentary meals when on duty Discounted modern and spacious live-in accommodation Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more… Team appreciation and wellbeing activities – Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs Grantley Hall discounts – 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support. Discounted hotel stays with Pride of Britain hotels Complimentary bespoke uniform and annual shoe allowance Free sight tests for those eligible Onsite Team Gym with professional induction Refer a Friend Scheme where you can earn up to £1000 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’ Grantley Academy to support your development Annual paid volunteering days
Contact Detail:
leisurejobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In Room Dining Waiter - Harrogate
✨Tip Number 1
Familiarise yourself with the menu and services offered at Grantley Hall. Knowing the details about the food and beverage options will help you answer guest inquiries confidently and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially in a hospitality context. Being able to engage with guests and team members effectively is crucial, so consider role-playing scenarios or even volunteering in similar environments to build your confidence.
✨Tip Number 3
Showcase your ability to multitask by sharing examples from previous experiences where you successfully managed multiple responsibilities. This could be during busy shifts in a restaurant or handling various customer requests simultaneously.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Highlighting your willingness to work evenings, weekends, and holidays can set you apart, as this is often a key requirement in the hospitality industry.
We think you need these skills to ace In Room Dining Waiter - Harrogate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry, particularly in room service or food and beverage settings. Emphasise your communication skills and ability to multitask, as these are key for the In Room Dining Waiter role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional service. Mention specific experiences where you anticipated guests' needs or handled special requests, demonstrating your suitability for the role at Grantley Hall.
Highlight Key Skills: In your application, clearly outline your strong attention to detail and flexibility in working various shifts. These qualities are essential for success in a fast-paced environment like Grantley Hall.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at leisurejobs
✨Showcase Your Hospitality Experience
Make sure to highlight any previous experience in the hospitality industry, especially in room service or food and beverage settings. Be prepared to discuss specific situations where you provided exceptional service or handled guest inquiries effectively.
✨Demonstrate Strong Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly. You might be asked how you would handle a difficult guest or a busy shift, so think of examples that showcase your ability to communicate well with both guests and team members.
✨Emphasise Attention to Detail
This position requires a keen eye for detail, from setting up trolleys to ensuring cleanliness. Prepare to discuss how you ensure quality in your work and provide examples of how you've maintained high standards in previous roles.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to multitask and think on your feet. Practice responses to potential situations you might face as an In Room Dining Waiter, such as managing multiple orders or addressing special requests from guests.
