Customer Service Specialist

Trade Mastermind is the UK’s No.1 business coaching platform for construction and trade business owners. Founded by Joseph Valente, we help tradespeople scale their businesses, increase revenue, and achieve long-term success. With a fast-growing reputation and a passionate team, we are committed to delivering exceptional customer experiences at every stage of the journey. Are You a People-Person with a Passion for Customer Service? We are on the lookout for a fun, charismatic, and customer-focused professional to join our team as a Customer Service Specialist. You will play a key role in supporting new clients and ensuring their journey with Trade Mastermind is seamless, rewarding, and successful. If you thrive in a fast-paced, client-driven environment and love building strong relationships, this role is for you! What You’ll Do * Welcome & Support Clients – Ensure all new clients receive a warm welcome and a smooth onboarding experience. * Build Strong Relationships – Maintain excellent communication and develop trust with clients to support their business growth. * Proactively Engage – Work closely with clients to understand their needs and provide tailored solutions, support, and up-selling opportunities. * Manage Key Accounts – Support the Head of Key Account Management in handling multiple accounts, ensuring clients receive a bespoke and effective service. * Client Retention & Satisfaction – Monitor and resolve any areas of dissatisfaction, ensuring high retention and satisfaction levels. * Achieve Targets – Maintain a strong pipeline, schedule and book appointments, and work towards key interaction and retention goals. * Collaborate with the Team – Work closely with colleagues to improve customer engagement and drive business success. What We’re Looking For * Customer-focused mindset – you genuinely care about client success. * Excellent communication skills – you can build rapport with ease. * A proactive approach – you take initiative to solve problems and provide solutions. * Strong negotiation & persuasion skills – you're confident in up-selling when needed. * Organised & detail-oriented – you can manage multiple accounts effectively. * A team player – you work well in a collaborative environment. * Passion for business growth – experience in sales or account management is a plus! What We Offer * Competitive salary & benefits package * Opportunities for career growth and development * Modern office with an on-site gym & café * Company pension & employee wellbeing programmes * A collaborative, forward-thinking company culture * Exciting projects with real industry impact Ready to Elevate Your Career? This is your chance to be part of an industry-leading company where customer service meets business success. If you’re driven, customer-focused, and eager to make a difference, we’d love to hear from you