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For Companies At a Glance
- Tasks: Join our team to set up and service events, ensuring everything runs smoothly.
- Company: Be part of a prestigious hotel known for exceptional service and hospitality.
- Benefits: Enjoy flexible hours, training opportunities, and a vibrant work environment.
- Why this job: Gain hands-on experience in hospitality while making connections and creating memorable events.
- Qualifications: Previous hospitality experience is a plus, but a positive attitude is key!
- Other info: Embrace our Core Values TITANIC and be part of a supportive team.
Job purpose : To operate a smooth and efficient Conference and Banqueting service within the hotel, to the required hotel standard
About The Role
Main duties and responsibilities :
To set up, service and clear meeting rooms as required per the daily function sheets, to the required hotel standard and in line with the leader’s instructions
To ensure all meeting rooms are presented for use, fully stocked and clean
To serve all tea and coffee, food and beverage as per the daily function sheet, and to the required hotel standard – ensuring the highest standards of presentation and cleanliness
To ensure regular liaison with the Events team, other departments and management, relating to any changes or difficulties within the daily operations of the department
To make yourself known, in the absence of Conference and Banqueting leaders, to all conference organisers and how you can assist with anything they require
To ensure that all Conference and Banqueting areas are kept clean, tidy and efficiently organized and stocked, including storage areas
To provide a high standard of customer service and hospitality
To assist the conference organisers with the delivering of messages, boxes, equipment and any other special duties as required
To report all maintenance faults (equipment and function rooms) to the maintenance department, and follow the remedy through. To report any loss or severe damage to management
To develop and maintain good working relationships with all departments in the hotel
To attend all relevant training as and when required
To show willingness to take on additional responsibilities when necessary
Familiarise yourself with our Core Values TITANIC which link to the desired behaviours that we expect all our employees to display
To ensure total standards relating to security are maintained with emphasis on the following :
Hotel Equipment
Customer Equipment
Banqueting Keys
Meeting Rooms
Equipment Stores
Banqueting Cutlery / Crockery
To ensure that the company dress code and grooming policy is adhered to at all times.
Efficient and effective use of recycling methods and environmentally friendly initiatives
o be able to act with initiative, planning for the future and possible consequences. Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible
Familiarise yourself with our Core Values TITANIC which link to the desired behaviours that we expect all our employees to display.
To have a thorough knowledge of and adherence to the law with regard to the following company regulations :
Fire regulations and procedures
Health and safety regulations
First aid procedures
To undertake special duties or work outside the normal daily / weekly routine but within the overall scope of the position at the request of the Maintenance Manager / Deputy General Manager / General Manager.
Skills Needed
- Hospitality experience
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Conference and Banqueting Team Member employer: Titanic Hotel Belfastbelfast
Contact Detail:
Titanic Hotel Belfastbelfast Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference and Banqueting Team Member
✨Tip Number 1
Familiarize yourself with the hotel’s Core Values, especially TITANIC. Understanding these values will help you align your behavior and attitude with what the hotel expects from its employees, making you a more attractive candidate.
✨Tip Number 2
Gain some hands-on experience in hospitality settings, even if it's just volunteering or part-time work. This will not only enhance your resume but also give you practical insights into the daily operations of conference and banqueting services.
✨Tip Number 3
Network with professionals in the hospitality industry. Attend local events or join online forums where you can connect with others who work in similar roles. They might provide valuable insights or even refer you to job openings.
✨Tip Number 4
Be proactive in showcasing your customer service skills during any interactions you have with the hotel staff or during interviews. Highlighting your ability to exceed guest expectations will set you apart from other candidates.
We think you need these skills to ace Conference and Banqueting Team Member
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and skills required for the Conference and Banqueting Team Member position. Tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous hospitality experience you have, especially in conference and banqueting settings. Mention specific tasks you've handled that align with the job duties outlined.
Showcase Customer Service Skills: Since providing high standards of customer service is crucial for this role, include examples in your application that demonstrate your ability to interact positively with guests and handle their needs effectively.
Adhere to Professional Standards: Mention your understanding of the importance of maintaining cleanliness, organization, and adherence to dress codes as specified in the job description. This shows that you are aligned with the hotel's values and expectations.
How to prepare for a job interview at Titanic Hotel Belfastbelfast
✨Know the Hotel Standards
Familiarize yourself with the specific standards and expectations of the hotel regarding Conference and Banqueting services. This will help you demonstrate your understanding of the role and how you can contribute to maintaining those standards.
✨Showcase Your Hospitality Experience
Be prepared to discuss your previous hospitality experience in detail. Highlight specific situations where you provided excellent customer service or handled challenging scenarios, as this will show your capability in a fast-paced environment.
✨Understand the Importance of Teamwork
Emphasize your ability to work collaboratively with different departments and team members. Share examples of how you've successfully communicated and coordinated with others to ensure smooth operations in past roles.
✨Demonstrate Initiative and Proactivity
Prepare to discuss instances where you took initiative in your previous jobs. Whether it was improving a process or going above and beyond for a guest, showing that you can think ahead and act proactively will set you apart.
