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- Tasks: Manage aftersales customer accounts and provide updates to ensure top-notch service.
- Company: Join a dynamic team focused on warranty and repairs in a supportive environment.
- Benefits: Enjoy flexible hours, 25 days holiday, and a subsidised canteen with free offers.
- Why this job: Be part of a process-driven team that values communication and attention to detail.
- Qualifications: Experience in aftersales or service departments is essential; strong communication skills are a must.
- Other info: Flexi time options available; occasional evening or weekend work may be required.
The predicted salary is between 27000 - 35000 £ per year.
Department: Aftersales: Warranty/Repairs
Salary: £27,000 - £35,000 depending on experience
Reporting to: Product Support Manager
Working Hours: 39 hours per week: Monday - Thursday 8.30am - 5.00pm, Friday 8.30am to 4.00pm. Flexi time options are available on discussion. You will be expected on occasion to work later in the evening or weekends as business needs require.
Responsibilities Include:
- Your day-to-day responsibilities will revolve around the management of aftersales customer accounts and providing them updates. Communication and attention to detail are key within this role with communication to both internal and external customers alongside maintaining our custom-built intranet system.
- Management of key aftersales customer accounts, providing updates and reporting on a daily/weekly basis, to ensure a high standard of customer service is maintained at all times.
- To ensure a high level of intranet system accuracy for Warranty and Repairs, including administration of new Warranty cases, Purchase Orders, Breakdown Reports, Cost Reports.
- To monitor supplier and service vendor performance, regularly contacting suppliers for progress updates to ensure targets are met.
- To monitor and control Warranty and Repair costs in line with departmental budgets.
- To keep up to date with relevant technical product information and industry regulations.
Personal Attributes:
- Experience in an Aftersales/Service department - essential.
- Experienced working in a repair/workshop environment - desirable.
- Experience within a planning role - desirable.
- Excellent communication skills both written and verbal - essential.
- Process-driven, methodical approach to tasks.
- Good Business acumen, with the ability to produce and understand Finance and Management Reporting.
- Competence with IT programs such as Microsoft Excel, Word, PowerPoint.
Employee Benefits:
- 39 hour week, flexible start and finish times with early finish on Fridays.
- 25 days holiday plus bank holidays.
- Holiday Purchase Scheme.
- Employee Assistance Programme.
- Contributory pension scheme.
- Referral Program.
- Subsidised onsite canteen with regular free offers.
- On-site parking with electric/plug-in charging points.
- Use of company vehicles where possible for work-related travel.
- Death in service benefit.
Aftersales Support Coordinator employer: Shorterm Group
Contact Detail:
Shorterm Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Support Coordinator
✨Tip Number 1
Familiarise yourself with the aftersales process and common customer issues. Understanding the typical challenges faced in warranty and repairs will help you engage more effectively during interviews and demonstrate your knowledge of the role.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. Since this role requires constant interaction with customers and internal teams, being able to articulate your thoughts clearly will set you apart from other candidates.
✨Tip Number 3
Showcase your IT proficiency, especially with Microsoft Excel and other relevant software. Being able to discuss how you've used these tools in previous roles can highlight your ability to manage data and reports effectively.
✨Tip Number 4
Network with professionals in the aftersales industry. Engaging with others in the field can provide insights into the role and may even lead to referrals, increasing your chances of landing the job with us.
We think you need these skills to ace Aftersales Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in aftersales or service departments. Emphasise any roles where you managed customer accounts or worked in a repair environment, as these are essential for the Aftersales Support Coordinator position.
Craft a Strong Cover Letter: In your cover letter, demonstrate your excellent communication skills and attention to detail. Mention specific examples of how you've successfully managed customer accounts or improved processes in previous roles to show you're a great fit for the job.
Highlight Technical Proficiency: Since the role requires competence with IT programs like Microsoft Excel, Word, and PowerPoint, make sure to mention your proficiency with these tools. Provide examples of how you've used them in past positions to support your application.
Showcase Your Business Acumen: Discuss any experience you have with finance and management reporting in your application. This will demonstrate your understanding of the business side of aftersales and your ability to monitor and control costs effectively.
How to prepare for a job interview at Shorterm Group
✨Showcase Your Communication Skills
As the role requires excellent communication skills, be prepared to demonstrate your ability to convey information clearly. Use examples from your past experiences where you successfully communicated with customers or team members.
✨Highlight Your Aftersales Experience
Make sure to discuss your previous experience in an Aftersales or Service department. Share specific instances where you managed customer accounts or dealt with warranty and repair processes to show your familiarity with the role.
✨Demonstrate Attention to Detail
Since attention to detail is crucial for this position, prepare to discuss how you ensure accuracy in your work. You might want to mention any systems or methods you use to maintain high standards in your tasks.
✨Prepare for Technical Questions
Given the need to keep up with technical product information and industry regulations, brush up on relevant knowledge. Be ready to answer questions about warranty processes and repair management to showcase your expertise.
