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For Companies At a Glance
- Tasks: Help customers with technical inquiries and document interactions.
- Company: Join a fast-growing company in Takeley, expanding into new areas.
- Benefits: Enjoy a competitive salary, pension, 23 days holiday, and free parking.
- Why this job: Be part of a dynamic team and improve customer service while solving real problems.
- Qualifications: A background or interest in mechanical/electronics is essential; strong communication skills required.
- Other info: Own transport is necessary due to office location.
The predicted salary is between 26000 - 27000 £ per year.
Location: Takeley
Salary: £26,000 - £27,000 (depending on experience)
Term: Permanent
Hours: 8:30am – 5:00pm Monday – Friday
RecruitAbility are looking for an experienced mechanical/electronics product support advisor to join their fast-growing client based in Takeley. This is an exciting time to be joining them, as they expand into new areas and offer huge opportunities for the right person.
The Role of Product Support Advisor:
- Solve technical support inquiries via telephone and email with a positive and professional demeanour
- Document interactions comprehensively for auditing and record keeping purposes
- Work within a team to identify recurring issues or opportunities for product or process improvements
- Create and submit knowledgebase entries to help improve customer service capabilities
- Stay abreast of any product changes
- Identify and resolve electrical and/or electronic product issues
- Providing level 1 support and assistance across a range of products
To be considered for the role of Product Support Advisor:
- A background or interest in mechanical/electronics is essential
- Possess a strong work ethic and team player mentality
- Excellent communication skills both verbal and written
- Highly developed sense of integrity and commitment to customer satisfaction
- Strong detail orientation and listening skills
- You must be comfortable talking with clients on the phone
- You must have your own transport due to the location of the office
The Package for Product Support Advisor:
- Salary: £26,000 - £27,000 (depending on experience)
- Hours: 8:30am - 5:00pm Monday – Friday
- Pension
- 23 day holiday (excluding bank holidays)
- Birthday holiday and long service holidays
- Free on-site parking
Please apply online or call (phone number removed) for more information.
Product Support Advisor employer: RecruitAbility Ltd
Contact Detail:
RecruitAbility Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Advisor
✨Tip Number 1
Familiarise yourself with the products you'll be supporting. Understanding the technical aspects of mechanical and electronic products will not only boost your confidence but also help you answer queries more effectively.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be talking to clients directly, being clear and professional in your conversations is crucial for making a good impression.
✨Tip Number 3
Show your enthusiasm for teamwork. Highlight any previous experiences where you've collaborated with others to solve problems or improve processes, as this aligns well with the role's requirements.
✨Tip Number 4
Be prepared to discuss how you handle customer satisfaction. Think of examples where you've gone above and beyond to assist customers, as this will demonstrate your commitment to their needs.
We think you need these skills to ace Product Support Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Product Support Advisor position. Tailor your application to highlight relevant experience in mechanical or electronics support.
Craft a Strong CV: Ensure your CV showcases your technical skills, communication abilities, and any previous experience in customer support roles. Use clear headings and bullet points to make it easy to read.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your background aligns with the job requirements, particularly your problem-solving skills and team player mentality.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at RecruitAbility Ltd
✨Show Your Technical Knowledge
Make sure to brush up on your mechanical and electronics knowledge before the interview. Be prepared to discuss any relevant experience you have, as well as how you would approach solving technical support inquiries.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend to enhance your verbal communication skills.
✨Highlight Teamwork Experience
This position requires a strong team player mentality. Be ready to share examples of how you've successfully worked within a team to solve problems or improve processes in previous roles.
✨Prepare Questions About the Role
Having insightful questions prepared shows your interest in the position and the company. Ask about the types of products you'll be supporting or how the team collaborates on resolving issues.
