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- Tasks: Provide Level 1 & 2 IT support, troubleshoot issues, and manage SharePoint and Teams.
- Company: Join a well-established IT services company in Park West with a supportive team culture.
- Benefits: Enjoy hybrid working options, on-the-job training, and a mileage allowance for client visits.
- Why this job: Gain hands-on experience with diverse technologies and be part of a friendly, proactive team.
- Qualifications: 2-3 years of IT support experience, strong M365 skills, and basic networking knowledge required.
- Other info: Interviews happening ASAP - apply now to jumpstart your IT career!
L2 Support Park West (Hybrid working options) €35K-€45K base salary Are you looking for hands-on experience across a variety of IT systems? Do you want to be part of a small, supportive team where you'll learn fast and gain exposure to a wide range of technologies? Our client, a well-established IT services company based in Park West, is looking for an IT Support Engineer to join their team. This is a fantastic opportunity for someone with solid Level 1 & L2 experience. Why This Role? You'll gain broad exposure across networks, servers, M365, and SharePoint. You'll be part of a small but experienced team—you'll never be left to struggle on your own. The company encourages learning and provides on-the-job training. You’ll have the flexibility to work from home 1-2 days per week if needed. What You'll Be Doing Level 1 & Level 2 support – troubleshooting IT issues for clients. Joining domains, setting up apps, installs, and general IT support tasks. SharePoint & Teams administration – setting up SharePoint sites, managing Teams environments. Basic networking – troubleshooting DNS/DHCP issues, understanding why devices aren't connecting. M365 & small-scale Azure support. Some on-site client visits, so ideally, you can drive (mileage allowance provided). What You Need At least 2 – 3 years’ IT support experience – you're not a beginner, but you’re still early in your career. Good SharePoint knowledge – comfortable setting up sites & troubleshooting. Basic networking skills – understanding DNS, DHCP, servers, and connectivity issues. Strong M365 skills – supporting Outlook, OneDrive, Teams, and general Windows environments. Great troubleshooting mindset – you know how to ask the right questions and figure out problems. Personality matters – they're looking for someone friendly, proactive, and eager to learn. Interviews happening ASAP – please click APPLY to be immediately considered
IT Support Engineer employer: The Recruitment Company
Contact Detail:
The Recruitment Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Make sure to highlight your hands-on experience with Level 1 and Level 2 support in your conversations. Be ready to discuss specific troubleshooting scenarios you've encountered and how you resolved them.
✨Tip Number 2
Familiarize yourself with SharePoint and M365 functionalities, as these are crucial for the role. Consider preparing a few examples of how you've used these tools effectively in past experiences.
✨Tip Number 3
Since the role involves basic networking, brush up on your knowledge of DNS and DHCP. Being able to explain these concepts clearly can set you apart during discussions.
✨Tip Number 4
Showcase your proactive attitude and eagerness to learn during interviews. The company values personality, so be sure to convey your friendly nature and willingness to grow within the team.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience, especially in Level 1 and Level 2 roles. Emphasize your skills in SharePoint, M365, and basic networking to align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your troubleshooting mindset and eagerness to learn. Mention specific examples of how you've successfully resolved IT issues in the past and your familiarity with the technologies listed in the job description.
Highlight Soft Skills: Since personality matters for this role, make sure to include soft skills such as being friendly, proactive, and a team player in your application. These traits can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism, which are crucial in IT support roles.
How to prepare for a job interview at The Recruitment Company
✨Show Your Troubleshooting Skills
Be prepared to discuss specific examples of how you've resolved IT issues in the past. Highlight your problem-solving process and the questions you ask to get to the root of a problem.
✨Demonstrate Your Knowledge of SharePoint and M365
Since the role requires good knowledge of SharePoint and M365, be ready to talk about your experience with these platforms. Discuss any projects you've worked on that involved setting up sites or managing Teams environments.
✨Highlight Your Networking Understanding
Make sure to mention your basic networking skills, especially regarding DNS and DHCP. You might be asked to troubleshoot connectivity issues, so be ready to explain your approach.
✨Emphasize Your Eagerness to Learn
The company values a proactive and friendly personality. Share your enthusiasm for learning new technologies and how you adapt to new challenges in your IT support career.
