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- Tasks: As a Reservations Agent, you'll handle bookings and provide top-notch guest support.
- Company: Join Hostelling Scotland, a charity dedicated to helping people explore the great outdoors since 1931.
- Benefits: Enjoy free membership, discounts on stays, and wellness programs while working full-time.
- Why this job: Make a difference by promoting Scotland's beauty and enhancing guest experiences in a fun team environment.
- Qualifications: No specific qualifications required, just a friendly attitude and a passion for customer service.
- Other info: Travel to our hostels to learn and inspire guests about Scotland's amazing locations.
The predicted salary is between 24000 - 36000 £ per year.
Job Reference: HORA09225 Reservations Agent Head Office, 7 Glebe Crescent, Stirling, FK8 2JA Permanent Contract Start Date, TBC Full Time – 36.25 Hours Per Week £Competitive Hostelling Scotland is a not-for-profit charity with over 60 youth and affiliate hostels. Since 1931, we have welcomed millions of visitors through our doors, helping them to ‘get outside’, to explore what Scotland has to offer, discovering the beautiful locations and the natural benefits of the great outdoors. Working with Hostelling Scotland is more than just a job. Join our team to become an Ambassador for Scotland and make a difference! We are currently seeking to appoint a Reservations Agent based at our Head Office in Stirling. About the role: Reporting to the Reservation Manager, the Reservations Agent primary objectives are to conduct reservations activities through promoting all Hostelling Scotland products including Accommodation, Food & Beverage, Membership, Private Hire, Rent-A-Hostel, youth programmes and administrating our charitable accommodation activities. You will: * Process reservations ensuring all customers receive a friendly and efficient response, which accurately meets their needs * Deliver first class guest information and help with travel planning as well as giving our guests inspiration on how to make the most of their stay with us. * Ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller\’s needs, * Respond to department emails in a timely manner and in line with the Hostelling Scotland\’s standard response times * Process membership requests ensuring all customers receive the correct documentation for the membership purchased * Promote all product and services, in particular all food & beverage and membership sales to maximise selling opportunities adding customer value at every opportunity * Manage existing and repeat guest relationships * Proactively provide and assist in identifying and following up on all provisional enquiries and any potential new sales lead opportunities to convert these to guaranteed bookings * Work collaboratively with colleagues to enhance the guest experience at all times. * Ensure all sales are implemented according to appropriate legislation including data protection, current best practice, Hostelling Scotland ethos and policies In addition, you will occasionally travel within our network to visit and learn about our youth hostels, to speak with hostel managers and to see amazing surroundings so that you can help our customers discover and experience the real Scotland through hostelling with us. We can offer: * Comprehensive induction and work related training * Opportunities to visit our youth hostels within our network * Free employee membership and discounts on Hostelling Scotland accommodations to explore Scotland * Employee Assistance Programme for your health, wellness and well being * Group Life Assurance benefit (after one year service) * Pension and holidays * Additional Information: * All successful candidates are required to provide two satisfactory references (including one to be the most recent employer) and a recent Basic Disclosure clearance * You must be able to provide an evidence of your right to work in the UK before you start with us. How to apply: If you would like to join us, please visit our website to learn about how we process job applicants’ information and apply through our website. ‘Previous Applicants need not apply’ Closing Date: 12 May 2025 Interview dates: TBC Please note: We do reserve the right to close this advertisement early if we receive a high volume of suitable applications
Reservations Agent employer: Hostelling Scotland Head Office
Contact Detail:
Hostelling Scotland Head Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Familiarize yourself with Hostelling Scotland's mission and values. Understanding what makes us unique will help you convey your passion for the role and align your responses with our ethos during the interview.
✨Tip Number 2
Research common customer inquiries and challenges in the hospitality industry, especially related to reservations. Being prepared with solutions or suggestions can demonstrate your proactive approach and customer service skills.
✨Tip Number 3
Practice your communication skills, particularly over the phone. Since you'll be handling calls and emails, being articulate and friendly is key. Consider role-playing scenarios with a friend to build confidence.
✨Tip Number 4
Network with current or former employees of Hostelling Scotland if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Reservations Agent position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service, reservations, or hospitality. Use specific examples that demonstrate your ability to handle customer inquiries and promote services effectively.
Show Your Passion for Scotland: Since Hostelling Scotland is focused on promoting the beauty of Scotland, express your enthusiasm for the country and its outdoor activities. Mention any personal experiences or knowledge that could enhance your role as an ambassador for Scotland.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, and that your documents reflect a professional tone suitable for the role.
How to prepare for a job interview at Hostelling Scotland Head Office
✨Know the Company
Familiarize yourself with Hostelling Scotland's mission and values. Understand their commitment to providing a great experience for guests and how you can contribute to that as a Reservations Agent.
✨Showcase Your Communication Skills
As a Reservations Agent, you'll need to handle calls and emails efficiently. Practice clear and friendly communication, and be ready to demonstrate your ability to meet customer needs during the interview.
✨Highlight Your Sales Experience
Be prepared to discuss any previous experience in sales or customer service. Emphasize how you've successfully promoted products or services in the past, as this role involves maximizing selling opportunities.
✨Prepare Questions
Think of insightful questions to ask about the role and the company. This shows your interest and helps you understand how you can fit into the team and contribute to enhancing the guest experience.
