Collections Handler

Anderson Knight is recruiting for a Payment Support Handler to join a leading organisation in the financial services sector. This role involves assisting customers who are behind on their payments, helping them find solutions that lead to positive outcomes. Working Hours: * Monday to Friday: 08:00 – 20:00 * Weekends: 09:00 – 18:00 * Shifts are allocated on a rotational basis to ensure service coverage. Flexibility is essential, and hybrid working arrangements are available after completing a 5–6 week training programme. Key Responsibilities: * Carry out collections activities in line with company policies, procedures, and regulatory guidelines. * Manage customer accounts in arrears, working towards positive resolutions for both the company and the customer while minimising financial losses. * Professionally handle inbound and outbound collection calls, ensuring accurate record-keeping after each interaction. * Maintain high performance standards and consistently meet targets, addressing challenges proactively. * Conduct detailed income and expenditure assessments to determine suitable repayment solutions. * Demonstrate excellent telephone communication skills, building rapport and negotiating effectively to achieve positive outcomes for customers. Requirements: * Previous experience in a collections or similar role is preferred. * Knowledge of the Treating Customers Fairly (TCF) principles. * A positive, open, and transparent approach. * Strong attention to detail. * Essential customer service experience. Benefits: * 33 days of holiday, including 25 days of annual leave and 8 public holidays. * An additional day off on your birthday. * Discretionary bonus scheme. * 15% pension contributions. * Eyecare and private medical insurance (PMI) benefits