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- Tasks: Support the office with reception duties and ensure a professional environment.
- Company: Birketts LLP is a top UK law firm with over 160 years of experience.
- Benefits: Enjoy flexible working, private healthcare, and a profit share scheme.
- Why this job: Join a diverse team committed to community impact and personal growth.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: We welcome applications for flexible and part-time roles.
The predicted salary is between 24000 - 36000 ÂŁ per year.
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Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client.
With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 40% of our partnership.
Purpose of job
We seek a Client Services Assistant to work in our Norwich office. Reporting into the Office Manager, you will help ensure a highly professional and pro-active facilities service and reception cover is achieved to contribute to the smooth and efficient running of the office.
Main Accountabilities:
- Ensuring the office is always presented to a high standard particularly the communal and client facing areas.
- Assist with effective liaison, support and assistance between the client services team and the rest of the firm.
- Provide business service support across all departments in the office and assist, where appropriate, with any office related issues.
- Book, prepare and clear meeting rooms and organise refreshments as required.
- Maintain and monitor office supplies.
- Mail and DX duties cover, including all incoming and outgoing couriers.
- Ensure the appropriate Health & Safety procedures are followed such as the fire procedure and first aid.
- Assist with general administration tasks
The candidate
- Proven experience of working in a customer facing environment.
- Ideally have front of house customer service experience.
- Experience of handling time-sensitive situations whilst interacting with others (members of public, customers, colleagues).
- Effective communication and organisational skills.
- Good understanding and use of Microsoft Office applications.
- Maintain a motivational and proactive approach at all times.
- Adaptable to change and innovative ideas.
- Flexible to meet business requirements.
- Excellent planning, time management and organisational skills.
- Team player.
- Ability to remain focused and decisive when working to specified targets in a pressured environment.
Equal opportunities
At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Alongside a flexible and inclusive work environment, we offer the following core benefits:
- Long Service holiday award – 1 extra week every 10 years continuous service
- Private Healthcare with BUPA (offered after probation is passed)
- Staff Profit Share and Individual Performance Bonus Scheme
- Salary sacrifice (Pensions, Staff Profit Share)
- Life Assurance – 4 x salary / Permanent Health Insurance
- Paid CSR Day
- Enhanced Maternity/Paternity Leave
- Subsidised gym membership
- Electric car scheme
- Agile/Hybrid Working Policy
- Dress for your Day Policy
Birketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application.
Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.
Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation.
We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.
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Contact Detail:
Birketts LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Assistant
✨Tip Number 1
Familiarise yourself with Birketts LLP's values and culture. Understanding their commitment to community and diversity will help you align your responses during any interviews or conversations with the hiring team.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Think of specific examples where you've successfully handled time-sensitive situations, as this is crucial for the Client Service Assistant role.
✨Tip Number 3
Showcase your organisational skills by being proactive in your approach. Consider how you can demonstrate your ability to manage multiple tasks effectively, especially in a busy office environment.
✨Tip Number 4
Network with current or former employees of Birketts LLP if possible. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
We think you need these skills to ace Client Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any front-of-house roles or situations where you've handled time-sensitive tasks.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role at Birketts LLP. Mention specific aspects of the job description that resonate with you, such as your ability to maintain high standards in office presentation.
Showcase Communication Skills: Since effective communication is key for this role, provide examples in your application of how you've successfully liaised with clients or colleagues in previous positions.
Highlight Adaptability: Birketts values flexibility and innovation. Include instances where you've adapted to change or introduced new ideas in your previous roles to demonstrate your proactive approach.
How to prepare for a job interview at Birketts LLP
✨Showcase Your Customer Service Skills
As a Client Service Assistant, your ability to interact positively with clients is crucial. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues, demonstrating your strong communication and interpersonal skills.
✨Demonstrate Organisational Abilities
This role requires excellent planning and time management skills. Be ready to discuss how you prioritise tasks and manage your time effectively, especially in a busy environment. Consider sharing specific instances where your organisational skills made a difference.
✨Familiarise Yourself with the Company Culture
Birketts values diversity and community impact. Research their ESG strategy and be prepared to discuss how your values align with theirs. Showing that you understand and appreciate their culture can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle time-sensitive situations. Think of scenarios where you had to remain calm under pressure and how you resolved conflicts or challenges. This will demonstrate your adaptability and problem-solving skills.
