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- Tasks: Assist in spare parts sales and coordinate service support for customers.
- Company: Join Ingersoll Rand, a leader in innovative transport solutions.
- Benefits: Enjoy 25 days holiday, health cover, pension contributions, and more perks!
- Why this job: Build customer relationships and grow your skills in a dynamic team environment.
- Qualifications: Strong communication skills and a detail-oriented mindset are essential.
- Other info: Opportunity to earn shares after one year and work with a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
The Aftermarket Parts Sales Co-coordinator will assist the Aftermarket Sales and Service Department in a wide variety of activities including spare parts, product support for our national and international customer base along with coordinating paid service support through our own engineer network., * Liaise with production, purchasing and other related departments to ensure that delivery dates are agreed and communicated to the customer.
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Ensure that orders are processed efficiently and accurately onto the computer system and that order acknowledgements are supplied in a timely manner.
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Ensure that group companies, distributors and end customers are continually informed about the status of their outstanding orders.
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Within Ingersoll Rand actively represent our customer’s interests in the areas of due date performance accuracy and quality of product despatched.
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Build customer relationships in a professional manner through solution-oriented communication, service and telephone support.
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Develop existing accounts / explore new accounts and develop any growth opportunities within those accounts by maximising every sales opportunity.
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Support all activities within the aftermarket department as required.
The Aftermarket Parts Sales Co-coordinator must be able to work autonomously, have outstanding communication skills, be detail orientated, a problem solver with superior customer service skills and the ability to work constructively with a variety of stakeholders with a tactful and positive approach., * Have the Enthusiasm and a desire to learn and work at pace with changing priorities with A "people first" approach
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Ability to work effectively as part of a team.
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Continuous positive behaviour and proactive approach to providing solutions.
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Attention to detail.
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Company Pension Contribution
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Westfield Health Medical Cover
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25 Days Holiday + 8 Bank Holidays (Option to purchase up to 5 days’ pro rata for part time)
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Free parking
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Death in Service Benefit of 4x salary
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Cycle Scheme
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Employee Assistance Programme
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Refer a Friend Scheme
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Electric Car Scheme (after probation period)
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10% of salary in shares after 1 year of employment
Further information about Ingersoll Rand please view @ www.irco.com
For Information on our Transport Solutions Business please view www.gardnerdenver.com/transport
Service Support employer: Ingersoll Rand
Contact Detail:
Ingersoll Rand Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support
✨Tip Number 1
Familiarize yourself with the Aftermarket Parts Sales process. Understanding how spare parts and service support work will help you communicate effectively with customers and stakeholders.
✨Tip Number 2
Develop your communication skills, especially in a customer service context. Practice solution-oriented communication to build strong relationships with clients and ensure their needs are met.
✨Tip Number 3
Showcase your ability to work autonomously and as part of a team. Highlight experiences where you've successfully collaborated with different departments or worked independently to solve problems.
✨Tip Number 4
Stay updated on industry trends and the specific products offered by Ingersoll Rand. This knowledge will enable you to identify growth opportunities and provide informed support to customers.
We think you need these skills to ace Service Support
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Support position. Understand the key responsibilities and required skills, such as communication, problem-solving, and customer service.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the Aftermarket Parts Sales Co-coordinator role. Emphasize your ability to work autonomously and your experience in customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and your understanding of the company's values. Mention specific examples of how you've successfully built customer relationships and handled order processing in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ingersoll Rand
✨Show Your Customer Service Skills
Since the role emphasizes superior customer service skills, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to communicate effectively and build relationships.
✨Demonstrate Attention to Detail
This position requires a detail-oriented approach, especially when processing orders and managing communications. Be ready to discuss how you ensure accuracy in your work and any systems or methods you use to stay organized.
✨Emphasize Problem-Solving Abilities
The job involves coordinating with various departments and addressing customer needs. Prepare to talk about challenges you've faced in previous roles and how you approached solving them, showcasing your proactive attitude.
✨Express Enthusiasm for Learning
The company values a desire to learn and adapt to changing priorities. Share your experiences where you've embraced new challenges or learned new skills quickly, demonstrating your 'people first' approach and willingness to grow.
