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- Tasks: Help customers with inquiries and service requests via phone, email, and written communication.
- Company: Join a dedicated team at First Response focused on community care and support.
- Benefits: Gain valuable experience while making a difference in people's lives.
- Why this job: This role offers hands-on experience in customer service and community support, perfect for building your resume.
- Qualifications: No specific qualifications required; just a passion for helping others and good communication skills.
- Other info: Training provided for equipment ordering and referral processing.
The predicted salary is between 28800 - 42000 £ per year.
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To deal with telephone, written, emailed enquiries and respond appropriately to customer enquiries, complaints, requests for information and service requests.
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To assist customers in their understanding and completion of relevant documents forms, applications and registrations, over the telephone, including where appropriate addressing their special needs (disability, translation, interpretation requirements etc)
It is envisaged that staff within First Response will also be able to initiate the following:
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Refer to other agencies
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Order equipment for clients (following training)
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Amend referrals
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Screen referrals to gather further information
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To process referrals and apply agreed eligibility criteria. This will involve collecting extra information form the referrer, service user or carer where appropriate.
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To accurately record detailed referrals, specifying client’s needs.
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To work within agreed procedures, particularly those in relation to alleged safeguarding adults.
For more information please call Sam on
Community Care Coordinator employer: Novax Recruitment
Contact Detail:
Novax Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Care Coordinator
✨Tip Number 1
Familiarize yourself with the common customer inquiries and complaints in community care. Understanding these will help you respond effectively during the interview.
✨Tip Number 2
Brush up on your communication skills, especially in handling sensitive topics. Being able to demonstrate empathy and clarity in your responses can set you apart.
✨Tip Number 3
Research the various agencies and services related to community care. Knowing how to refer clients appropriately shows initiative and a strong understanding of the role.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully assisted customers or handled complex inquiries. This will showcase your problem-solving skills and adaptability.
We think you need these skills to ace Community Care Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Community Care Coordinator position. Understand the key responsibilities and required skills, especially around customer service and handling sensitive information.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, communication, and any previous roles that involved assisting individuals with special needs. Use specific examples to demonstrate your skills.
Craft a Strong Cover Letter: Write a cover letter that addresses your passion for community care and your ability to handle enquiries and complaints effectively. Mention any experience you have with referrals or working with vulnerable populations.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Novax Recruitment
✨Understand the Role
Make sure you have a clear understanding of the Community Care Coordinator role. Familiarize yourself with the responsibilities, especially around handling enquiries and processing referrals. This will help you answer questions confidently.
✨Show Empathy and Communication Skills
Since the role involves assisting customers with special needs, demonstrate your empathy and communication skills during the interview. Share examples of how you've effectively communicated with diverse groups in the past.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle specific situations, such as dealing with a difficult customer or processing a complex referral.
✨Highlight Teamwork and Collaboration
The job may require working with other agencies and team members. Be ready to discuss your experience in teamwork and how you can collaborate effectively to meet client needs.
