Testing Specialist

Testing Specialist Location: Stoke – onsite 2 days per week Working hours: Full time 37.5 hours per week – Mon to Fri plus after-hours work. Salary: Excellent basic salary plus bonus and Vodafone benefits At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don’t require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are. Who We Are At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve. Be a part of Vodafone UK Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life. What you’ll do The role of the Testing Specialist is to verify that new services, products, system updates, or releases intended for retail, contact centres, and indirect channels are fully operational and meet requirements before being launched into full production. You will support Indirect Partners to coordinate and facilitate the execution of testing as required, ensuring it is done on time You will be a subject matter expert around the customer journey and testing, you will support our Readiness & Change teams with the required understanding of testing, defects and or mitigations You will continuously review and improve the testing process and practices based on lessons learnt and best practices You will work with internal support teams to ensure that risks and issues are mitigated, defects are resolved, and effective workarounds are developed (only when no other option is available) in-life or for launch. You will collaborate with internal support teams to mitigate risks and issues, resolve defects, and develop effective workarounds when necessary, both during the in-life phase and for launch. You will attend team meetings to deliver accurate and informative progress updates, removing complexity and giving a clear and tangible view of customer/business impact from any risks/issues Who you are You will have a good understanding of Frontline Systems as well as technical system knowledge for all CCS stack systems You will have proven experience of working towards tight deadlines and flexibility to adapt to constantly changing priorities You will have strong knowledge of Word and Excel You will have experience of collaborating across teams to resolve customer journey/experience challenges You will have the ability to simplify technical terms and communicate them clearly. Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. What we offer We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies. Together we can Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance. #vodafoneuk