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- Tasks: Join us as a Night Shift Receptionist, handling check-ins, security, and guest satisfaction.
- Company: Be part of a vibrant hotel team in Gateshead, dedicated to exceptional service.
- Benefits: Enjoy flexible part-time hours with opportunities for growth and development.
- Why this job: Perfect for night owls who love hospitality and want to make guests feel at home.
- Qualifications: Experience in reception or customer service is a plus; a friendly attitude is essential.
- Other info: Work 22.5 hours a week, with a focus on teamwork and communication.
Hotel Night Shift Receptionist Gateshead (Part Time 22.5 hours per week) Looking to recruit an experienced Hotel Night Receptionist/Duty Manager for three shifts a week (22.5 hours) role includes reception (check in and check out) security, limited food & beverage & general cleaning responsibilities. Main Responsibilities:- Overseeing all departmental service standards are maintained at all times. To assume the role of any front office/night team member should business levels demand. Maintain the company credit control policy is adhered to. To monitor use of daily Accounts/Night handover book and check corrective action is carried out where necessary. Handle complaints or enquirer with immediate action; speak to the departments concerned with a through follow up to the guest making sure all points are logged in the Duty Managers handover diary. To ensure senior management and customer service department are kept fully informed of all developments and guest feedback Efficient handover is given to the Guest Service Team. To be able to deal with any reasonable requests from guests in a professional manner. To strive and anticipate customer needs whenever possible and react to these to enhance customer satisfaction. Responsible for all public areas making sure they are maintained in a clean and orderly fashion To ensure that all meeting rooms are prepared in accordance with the M&E operations sheets. Ensure all corridors are clear; fire extinguishers and fire doors are secured. To ensure safety floor checks are carried out during the night, according to Company standards To be responsible for the reporting of all maintenance work required within the department. To ensure that senior management are kept informed of all developments and guest feedback. To oversee that communication is made with housekeeping to arrange room moves, VIPs and special requirements as and when required as Duty Manager. To be conversant with hotel selling strategy. To be punctual, polite, courteous and helpful to guests and colleagues at all times. Make sure correct operation of all night systems. To ensure that the Night Audit, file maintenance and daily back up are carried out properly. To be responsible for the upkeep of all front office equipment and to arrange servicing. Night mini bar is checked daily and that procedure is kept up to standard
Hotel Night Shift Receptionist (Part Time) employer: Adkins & Cheurfi Recruitment
Contact Detail:
Adkins & Cheurfi Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Night Shift Receptionist (Part Time)
✨Tip Number 1
Familiarize yourself with the specific responsibilities of a night shift receptionist. Understanding the nuances of handling guest complaints and ensuring safety protocols will give you an edge during the interview.
✨Tip Number 2
Highlight any previous experience in hospitality, especially in night shifts or similar roles. Being able to discuss your hands-on experience with front office operations can set you apart from other candidates.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've successfully handled difficult situations or exceeded guest expectations in the past. This will show that you can maintain high service standards.
✨Tip Number 4
Research the hotel’s selling strategy and be ready to discuss how you can contribute to it. Showing that you understand their business model and can align with their goals will make a strong impression.
We think you need these skills to ace Hotel Night Shift Receptionist (Part Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel reception or management roles. Emphasize skills like customer service, complaint handling, and any previous night shift experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to handle the responsibilities listed in the job description. Mention specific examples of how you've maintained service standards and dealt with guest feedback in past roles.
Highlight Relevant Skills: In your application, focus on key skills such as communication, problem-solving, and attention to detail. These are crucial for a Night Shift Receptionist role, especially when dealing with guests and ensuring safety protocols.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential in the hospitality industry.
How to prepare for a job interview at Adkins & Cheurfi Recruitment
✨Show Your Customer Service Skills
As a Hotel Night Shift Receptionist, you'll be the first point of contact for guests during the night. Be prepared to share examples of how you've handled customer complaints or requests in the past, demonstrating your ability to maintain high service standards.
✨Understand the Role's Responsibilities
Familiarize yourself with the specific duties mentioned in the job description, such as handling check-ins and check-outs, maintaining cleanliness, and ensuring safety protocols. This will show that you are serious about the position and understand what is expected.
✨Demonstrate Problem-Solving Abilities
The role requires quick thinking and the ability to handle unexpected situations. Prepare to discuss scenarios where you've successfully resolved issues, especially in a hospitality context, to showcase your problem-solving skills.
✨Highlight Your Flexibility and Teamwork
Since the position involves working as part of a night team, emphasize your ability to work collaboratively and adapt to changing circumstances. Share experiences where you've worked well with others or taken on different roles to meet business needs.
