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- Tasks: Be the friendly face of our spa, greeting guests and providing top-notch hospitality.
- Company: Join a vibrant spa environment focused on exceptional guest experiences.
- Benefits: Enjoy competitive pay, flexible wage access, generous leave, and employee discounts.
- Why this job: Perfect for those who love helping others and want to grow in a supportive team.
- Qualifications: A warm demeanor and strong communication skills are essential; training provided for specific tasks.
- Other info: Opportunities for career progression and bespoke training programs available.
An approachable and enthusiastic Spa Receptionist wanted to provide the warmest of welcomes.
We’re looking for a Spa Receptionist to be the public face of our spa; working in a busy and vibrant environment, ensuring all of our guests receive the warmest of welcomes.
Your day to day;
- Greeting everyone of our guests with a welcoming smile
- Providing the highest level of hospitality
- Upselling of treatments, products and other facilities
- Informing the guests of the spa’s facilities, offering advice and assistance when necessary
- Ensuring spa procedures are followed
Who are we looking for?
As Spa Receptionist, you could be the first person to greet our spa guests so will be the key to providing that fantastic first impression. You will need a warm demeanor and be approachable at all times.
You will need to be calm under pressure, reacting effortlessly to un-expected circumstances and taking them in your stride. You will be requried to complete pool tests as necessary and have an awareness of pool plant operations, all of which can be trained.
If you are passionate about providing a great guest experience, are a strong communicator who can provide service with a smile then this could be the role for you.
In return, we are offering a rewarding role with scope for career progression along with;
- A competitive salary, negotiable dependent on experience
- Wagestream – the ability to access up to 40% of your wages as you earn them each week
- 28 days annual leave (rising to 33 days after 5 years)
- Health cash plan
- Generous employee discounts
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Apprenticeships available
- Life assurance
- Bespoke training programmes accessible to all
- An engaging & supportive work environment
Spa Receptionist employer: North Lakes Hotel & Spa
Contact Detail:
North Lakes Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Make sure to showcase your warm demeanor and enthusiasm during any interactions you have with the spa team or during networking events. This will help you demonstrate that you embody the welcoming spirit they are looking for.
✨Tip Number 2
Familiarize yourself with common spa treatments and products. Being knowledgeable about what the spa offers will allow you to confidently upsell services and provide guests with informed recommendations.
✨Tip Number 3
Practice staying calm under pressure by simulating busy scenarios with friends or family. This will help you develop the ability to handle unexpected situations gracefully, which is crucial for a Spa Receptionist.
✨Tip Number 4
Engage with current employees or alumni from the spa industry to gain insights into their experiences. This can provide you with valuable tips on how to excel in the role and make a great first impression.
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Spa Receptionist position. Understand the key responsibilities and the qualities they are looking for, such as a warm demeanor and strong communication skills.
Craft a Personalized Cover Letter: Write a cover letter that reflects your enthusiasm for the role. Highlight your experience in hospitality and customer service, and explain how you can contribute to creating a welcoming environment for guests.
Showcase Relevant Experience: In your CV, emphasize any previous roles in hospitality or customer service. Include specific examples of how you've provided excellent guest experiences and handled unexpected situations calmly.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at North Lakes Hotel & Spa
✨Show Your Warmth
As a Spa Receptionist, your demeanor is crucial. Make sure to greet the interviewer with a genuine smile and maintain a friendly tone throughout the conversation. This will demonstrate your ability to create a welcoming atmosphere for guests.
✨Highlight Your Communication Skills
Emphasize your strong communication abilities during the interview. Share examples of how you've effectively interacted with customers in the past, showcasing your capacity to provide excellent service and assistance.
✨Demonstrate Calmness Under Pressure
Prepare to discuss situations where you had to handle unexpected challenges. Illustrating your ability to remain calm and composed will show that you can manage the busy environment of a spa effectively.
✨Familiarize Yourself with Spa Operations
While specific training will be provided, having a basic understanding of spa procedures and facilities can set you apart. Research common treatments and services offered at spas, and be ready to discuss how you would inform and assist guests.
