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- Tasks: Oversee room cleanliness and guest satisfaction while leading a vibrant team.
- Company: Join The Landmark London, a prestigious hotel known for its exceptional service and community spirit.
- Benefits: Enjoy a competitive salary, discounts, free meals, and comprehensive health support.
- Why this job: Be part of a fun, diverse team that values your growth and creates memorable experiences.
- Qualifications: Passion for hospitality and a positive attitude are essential; experience is a plus.
- Other info: Immediate start available; flexible shifts in a supportive work environment.
The predicted salary is between 22600 - 32000 £ per year.
Floor Supervisor – London
Enrich the Journeys of our People and our Guests as our Floor Supervisor !
The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Floor Supervisor are:
Salary: 28,621.64 + service charge
Pension with company contributions
50% discount in all our restaurants and Spa treatments across our properties
Team member and Friends & Family rates across our properties
Complimentary stay after passing probation
Extensive discounts on our benefits platform
Access to private medical insurance
Interest free season ticket loan
Employee Assistance Programme – 24/7 online GP, mental health support and virtual wellbeing
Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
Bike to work scheme
Recommend a Friend incentive
Uniforms provided and laundered complimentary
Free meals on duty
Opportunity to join our taskforces to contribute to the business focuses, community and environment
Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Floor Supervisor , to join our Accommodation Services on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Floor Supervisor , your main duties and expectations for the role will include:
To check each room daily on assigned floors to ensure it has been cleaned, laid out, supplied and presented to required standards set.
To check Vacant Clean status rooms promptly each morning and report to the Office Co-coordinator the status found.
To ensure that there are adequate supplies of linen, guest and cleaning supplies according to the set par stocks.
To handle all guest requests, queries and complaints promptly and to exercise discretion in any contact with guests.
Ensuring all procedures are followed in relation to LQA standards
You will be required to work 40 hours per week, on a shift rota.
We are
best company to work for in The Best Companies to Work For List 2024
A Leading Hotels of the World member
5 red stars
2 rosettes
Earth Check Bronze Certified 2024
If you feel your experience, personality and interest are a match for this Floor Supervisor role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK
Floor Supervisor - London employer: The Landmark London Hotel
Contact Detail:
The Landmark London Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Supervisor - London
✨Tip Number 1
Familiarize yourself with the Landmark London's values and culture. Understanding what makes us unique will help you align your approach during the interview and demonstrate how you can contribute to our positive and energetic environment.
✨Tip Number 2
Highlight your experience in hospitality and customer service. Be ready to share specific examples of how you've handled guest requests or complaints, as this role requires a strong focus on delivering five-star service.
✨Tip Number 3
Show your passion for teamwork and community. We value individuals who bring positive energy and support their colleagues, so be prepared to discuss how you've contributed to team success in previous roles.
✨Tip Number 4
Research the specific duties of a Floor Supervisor and be ready to discuss how you would ensure that rooms meet our high standards. This shows that you're proactive and understand the expectations of the role.
We think you need these skills to ace Floor Supervisor - London
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Floor Supervisor position. Understand the key responsibilities and expectations, such as checking room standards and handling guest requests.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in hospitality or supervisory roles. Mention specific examples where you delivered excellent service or managed a team effectively.
Show Your Passion: Express your enthusiasm for the role and the company in your application. Share why you want to work at The Landmark London and how you can contribute to their mission of delivering memorable moments.
Tailor Your Application: Customize your CV and cover letter to align with the values and culture of The Landmark London. Use keywords from the job description to demonstrate that you are a great fit for their team.
How to prepare for a job interview at The Landmark London Hotel
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you went above and beyond to create memorable moments for guests, as this aligns with the company's focus on delivering five-star service.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team environment. Discuss how you contribute positively to team dynamics and support your colleagues, as the company values a happy and fun atmosphere among its staff.
✨Prepare for Situational Questions
Be ready to answer situational questions that assess your problem-solving skills, especially regarding guest complaints or requests. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Know the Company Values
Familiarize yourself with the company's values and mission. Be prepared to discuss how your personal values align with theirs, particularly in terms of community involvement and employee recognition, which are important aspects of their culture.
