Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Maximize member experiences and support sales through excellent customer service.
- Company: Join Everlast Gyms, where passion for fitness drives our success.
- Benefits: Enjoy a 20% discount, free gym membership, and a chance to earn bonuses.
- Why this job: Be part of a dynamic team that values growth, fitness, and customer satisfaction.
- Qualifications: Outgoing, driven, and passionate about fitness and customer service.
- Other info: This role offers massive potential for personal and professional development.
The predicted salary is between 20000 - 30000 £ per year.
Membership Experience Host – Keighley
Company Description
Everlast Gyms
In our world the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, their drive and ambition to be the best is unrivalled.
Elevation is a part of our core, matching with great company benefits to mention a few:
- 20% discount across all facias
- Frasers 1000 bonus scheme
- Free Gym membership
- Monthly Frasers Champion – winners get double their salary for the month
- Opportunity to deliver personal training sessions
Job Description
Main Duties and Responsibilities:
- To maximise every member and guest’s experience in our club.
- To support the sales and retention of memberships through excellent customer service.
- To contribute with the cleaning and hygiene standards of the club as and when required.
- To be a competent key holder of the club, covering shifts as and when required
- To have a good understanding of the membership software system.
- Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus and take part in these.
- Support the Fitness Manager with Gym Floor
- Ensure that you have experienced the products and services on offer.
- Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team.
- To drive the secondary, spend KPI targets.
- To competently deal with every member complaint you experience, and ensure the relevant manager is made aware.
Qualifications
Need to be:
- Of an outgoing personality, with a positive mindset
- Competent with all administrative duties.
- Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
- Willing and able to participate in learning and development opportunities, to progress both your competencies and career.
- Able to drop into operational key holder duties as and when the business requires.
- Passionate about fitness, administration and customer service
- Flexible – to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members.
- Target focussed – to support the club with sales and retention towards achieving success for the business.
Additional Information
Want to know see more of the great things our brand does please visit our LinkedIn page here.
An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:
- Think without limits – Think fast, think fearlessly and take the team with you
- Own it and back yourself – own the basics, own your role and own the results
- Be relevant – Relevantto our people, our partners and the planet
Membership Experience Host - Keighley employer: Everlast Gyms
Contact Detail:
Everlast Gyms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Experience Host - Keighley
✨Tip Number 1
Show your passion for fitness during the interview. Share personal experiences or stories that highlight your commitment to a healthy lifestyle and how it aligns with the values of Everlast Gyms.
✨Tip Number 2
Familiarize yourself with the membership software system mentioned in the job description. If possible, practice using similar systems or research common features to demonstrate your readiness to learn and adapt quickly.
✨Tip Number 3
Prepare to discuss how you would handle member complaints effectively. Think of examples from past experiences where you turned a negative situation into a positive outcome, showcasing your customer service skills.
✨Tip Number 4
Emphasize your flexibility and willingness to take on additional duties. Be ready to explain how you can support your team and contribute to the club's success, especially during busy times or special events.
We think you need these skills to ace Membership Experience Host - Keighley
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Membership Experience Host position. Make sure you understand the main duties and responsibilities, as well as the qualifications required.
Highlight Relevant Experience: In your application, emphasize any previous experience in customer service, fitness, or administrative roles. Use specific examples that demonstrate your outgoing personality and passion for fitness.
Showcase Your Skills: Make sure to highlight your skills related to sales, retention, and customer service. Mention any relevant software experience, especially with membership systems, and your ability to handle complaints effectively.
Express Your Passion: Convey your enthusiasm for fitness and your desire to contribute to the club's success. Share why you want to work at Everlast Gyms and how you align with their principles of thinking without limits and owning your role.
How to prepare for a job interview at Everlast Gyms
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness during the interview. Share personal experiences or stories that highlight your commitment to a healthy lifestyle and how it aligns with the company's values.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Be ready to discuss specific situations where you resolved complaints or enhanced a customer's experience, as this role heavily focuses on member satisfaction.
✨Familiarize Yourself with Membership Software
Since understanding the membership software system is crucial, take some time to research common systems used in gyms. If possible, practice using similar software to show your readiness to adapt quickly.
✨Emphasize Teamwork and Flexibility
Highlight your ability to work well in a team and your willingness to take on various roles as needed. Share examples of how you've collaborated with others in previous jobs and your flexibility in adapting to changing business needs.
