Head of Quality/RPi

About the Company

A leading supplier of medical aesthetic products and services, supporting professionals across the UK and Ireland. The company partners with well-known brands to bring high-quality products to market, serving thousands of clinics with a comprehensive range of skincare, injectables, medical devices, and supporting services. With a strong focus on innovation and compliance, the company offers a dynamic environment for career growth.

About the Role

We are seeking a highly skilled and experienced professional to join our team as Head of Quality (QA). This individual will act as the Responsible Person (RP/RPi) on our Wholesale Dealers Authorisation (WDA) and Quality Controller (QC) on our Manufacturer’s Specials (MS) Authorisation. The successful candidate will ensure that all operations meet or exceed Good Distribution & Manufacturing Practices (GMDP) in line with regulatory requirements.

Responsibilities

• Oversee the company’s medicines licenses, including WDA(h) & MS licenses.
• Develop and implement strategies to ensure compliance with wholesale and import regulations for medicines, medical devices, and cosmetic products.
• Report key compliance issues directly to senior leadership.
• Maintain the Quality Management System (QMS), including document control, change control, validation, deviation management, CAPA programs, complaint handling, and SOP oversight.
• Lead internal and external audits, mitigating risks in operations.
• Provide QA guidance and training across internal teams, ensuring alignment with industry regulations.
• Develop QA KPIs to track quality performance and improvements.
• Collaborate with external industry bodies to stay ahead of regulatory changes.
• Act as the primary contact for regulatory agencies and external audits.
• Mentor and develop the QA and Regulatory Team, fostering a high-performance culture.
• Approve marketing materials related to medicines and medical devices.

Additional Requirements

• Flexibility to travel between company facilities.
• Strong understanding of global supply chain regulations, particularly post-Brexit.

Candidate Profile

• Degree in pharmacy, life sciences, or related field.
• 10+ years’ experience in a senior QA role within a global supply chain.
• Strong knowledge of MHRA, FDA, HPRA (preferred), GDP, GMP, and GxP regulatory frameworks.
• Proven leadership experience in QA strategy, compliance, and continuous improvement programs.
• Strong analytical and problem-solving abilities.
• Excellent communication, leadership, and mentoring skills.
• Previous experience managing a QMS in a global supply chain environment.
• Familiarity with aesthetic medicine products is highly desirable.

Benefits

• Competitive salary & annual bonus
• Company pension
• 25 days holiday + bank holidays (increasing with tenure)
• Staff discounts & social events
• Employee Assistance Program