Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive coaches and provide excellent customer service while ensuring passenger safety.
- Company: Join National Express, a leading coach service provider in the UK, known for its commitment to safety and inclusivity.
- Benefits: Enjoy £17.02 per hour, 20 days annual leave, free travel, and exclusive discounts.
- Why this job: Be part of a supportive team with extensive training and opportunities for personal growth.
- Qualifications: Must hold a valid UK PCV licence and have a passion for customer service.
- Other info: Flexible shifts with a mix of day and night work; drug and alcohol testing is mandatory.
We have fantastic opportunities at National Express in the South East for experienced PCV Drivers to join our welcoming and talented team based in Stansted as a Professional Coach Driver. Within the role you will be providing our customers with an outstanding level of service, whilst safely transporting and connecting them across our coach network.
What we offer in return for your hard work and commitment:
- £17.02 per hour
- Averaging a minimum of 42 hours per week, with the ability to work overtime.
- 20 days of annual leave plus bank holidays (This increases by a day for each completed calendar year of service to reach a maximum of 25 days).
- An unsociable hours allowance of £13.50 per shift for all duties that sign on between the hours of 20:00 & 02:00.
- A weekend work allowance on all duties that start on a Saturday or a Sunday of the hourly rate of £19.12.
- A night allowance of £15.50 paid for duties that operate over the hours of 02:00 until 03:00.
- A reduced night allowance of an additional 58p to standard rate of pay for hours worked between 23:00 & 06:00.
- Free Bus & Coach travel for yourself on the National Express Network.
- Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner.
- 50% discount for friends and family on full fares on our coach services.
- A smart comfortable uniform.
- A Company pension.
- Life Assurance.
- Private online GP service.
- Exclusive benefits and savings from thousands of the UK's largest retailers and service providers.
- Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing.
- An opportunity to take part in our Cycle to work scheme.
What you'll need...
- A Valid UK PCV licence (Category D).
- An ability to provide outstanding customer service.
- A flexible approach to working 4 days on and 2 days off within a variable shift pattern.
- The ability to load and unload passenger luggage.
- All shifts over a 24 hour period are required to be worked.
Our extensive training and development programmes include:
- CPC and continuous training to ensure you keep your hard earned qualifications.
- Free medicals as well as being paid for your time to undertake necessary medicals for CPC renewal.
- In depth route learning and vehicle familiarisation before you hit the road for the first time.
- Company specific training in defensive driving and disability awareness.
National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
Coach Driver - Stansted employer: National Express Group PLC
Contact Detail:
National Express Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coach Driver - Stansted
✨Tip Number 1
Familiarise yourself with the National Express services and routes in the Stansted area. Understanding the network will not only help you during the interview but also demonstrate your commitment to providing excellent customer service.
✨Tip Number 2
Highlight any previous experience you have in customer service roles, especially in transport or hospitality. Being able to showcase your ability to handle various customer situations can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your flexibility regarding shift patterns. Since the role requires working 4 days on and 2 days off, showing that you are adaptable and willing to work unsociable hours can make a positive impression.
✨Tip Number 4
Research the company culture at National Express. Understanding their commitment to inclusivity and safety can help you align your values with theirs, making you a more attractive candidate for the role.
We think you need these skills to ace Coach Driver - Stansted
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous experience you have as a PCV driver or in customer service roles. Mention specific instances where you provided outstanding service or handled challenging situations.
Tailor Your CV: Customise your CV to align with the job description. Include keywords from the job posting, such as 'flexible approach', 'loading and unloading passenger luggage', and 'outstanding customer service' to catch the employer's attention.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you want to work for National Express and how your skills and experiences make you a perfect fit for the Coach Driver role. Be sure to express your enthusiasm for providing excellent customer service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at National Express Group PLC
✨Showcase Your Customer Service Skills
As a Coach Driver, providing outstanding customer service is key. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to the role and align with the company's values.
✨Familiarise Yourself with the Role
Make sure you understand the specific responsibilities of a Coach Driver at National Express. Research their services and routes, and be ready to discuss how you would handle various scenarios, such as loading luggage or dealing with difficult passengers.
✨Highlight Your Flexibility
The role requires a flexible approach to working hours. Be honest about your availability and willingness to work varied shifts, including nights and weekends. This shows that you're adaptable and ready to meet the demands of the job.
✨Prepare for Safety and Compliance Questions
Given the importance of health and safety in this role, be ready to discuss your understanding of safety protocols and regulations. Familiarise yourself with National Express's Drugs and Alcohol Policy, and be prepared to explain how you prioritise safety in your driving.
