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For Companies At a Glance
- Tasks: Provide top-notch customer service and manage client orders from start to finish.
- Company: Join an award-winning company with a global presence and a focus on multilingual talent.
- Benefits: Enjoy hybrid working options and a competitive salary of up to £30,000 per annum.
- Why this job: Be part of a dynamic team that values communication and offers growth in a fast-paced environment.
- Qualifications: Fluency in French and another European language is essential, along with customer service experience.
- Other info: Ideal for proactive individuals who thrive in teamwork and are computer literate.
The predicted salary is between 18000 - 24000 £ per year.
A well-established and award-winning company with international operations.
Main Duties:
- To provide excellent customer service and administrative support.
- To manage the ordering process from initial enquiry to delivery.
- To manage existing accounts and client contract information.
- To manage credit or debit notes.
- To coordinate deliveries in line with client requirements and update client accordingly.
- To liaise with other departments regarding client requirements or changes.
- To respond to incoming enquiries and provide excellent customer service.
The Candidate:
- Fluent in French AND another European language (written and spoken) - Essential.
- Previous experience in customer service and/or sales support - Essential.
- Proactive, confident and dynamic personality.
- Excellent communication skills and a team player.
- Computer literate (MS Office, Internet).
- Able to work in a fast-paced environment.
The Salary: up to £30,000 per annum.
Trilingual Customer Service Advisor employer: French Selection
Contact Detail:
French Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trilingual Customer Service Advisor
✨Tip Number 1
Brush up on your language skills! Since this role requires fluency in French and another European language, practice speaking and writing in both languages. Consider engaging in conversations with native speakers or using language exchange apps to enhance your proficiency.
✨Tip Number 2
Familiarise yourself with customer service best practices. Research common scenarios you might encounter in a customer service role and think about how you would handle them. This will help you demonstrate your proactive approach during the interview.
✨Tip Number 3
Showcase your adaptability! The job mentions a fast-paced environment, so be prepared to discuss examples from your past experiences where you successfully managed multiple tasks or adapted to changes quickly.
✨Tip Number 4
Network with current or former employees of the company. Reach out on LinkedIn or other platforms to gain insights into the company culture and expectations. This can give you an edge in understanding what they value in a candidate.
We think you need these skills to ace Trilingual Customer Service Advisor
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in French and another European language. Clearly state your language proficiency levels in your CV and cover letter, as this is a key requirement for the role.
Showcase Customer Service Experience: Detail your previous experience in customer service or sales support. Use specific examples to demonstrate how you provided excellent service and managed client relationships effectively.
Tailor Your Application: Customise your CV and cover letter to align with the job description. Mention relevant skills such as proactive communication, teamwork, and your ability to work in a fast-paced environment.
Follow Application Instructions: Ensure you apply through the French Selection website as specified. Use the job reference 8170F when searching for the position to ensure your application is correctly processed.
How to prepare for a job interview at French Selection
✨Showcase Your Language Skills
Since the role requires fluency in French and another European language, be prepared to demonstrate your language proficiency during the interview. You might be asked to conduct part of the conversation in both languages, so practice speaking clearly and confidently.
✨Highlight Customer Service Experience
Make sure to discuss your previous customer service roles and how they have prepared you for this position. Use specific examples to illustrate how you've handled challenging situations or provided exceptional service to clients.
✨Demonstrate Proactivity
The company is looking for a proactive and dynamic personality. Prepare examples of times when you took the initiative to solve a problem or improve a process in your previous roles. This will show that you can think on your feet and contribute positively to the team.
✨Familiarise Yourself with the Company
Research the company’s operations and values before the interview. Understanding their international presence and customer service philosophy will help you tailor your responses and show that you're genuinely interested in being part of their team.
