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- Tasks: Assist customers with enquiries, process orders, and manage urgent requests.
- Company: Join a dynamic team in Burnley focused on customer satisfaction.
- Benefits: Enjoy weekly pay and potential for permanent employment.
- Why this job: Great opportunity to develop customer service skills in a supportive environment.
- Qualifications: Previous customer service experience is essential.
- Other info: Work hours are Monday to Thursday, with a half-day on Friday.
The predicted salary is between 24000 - 36000 £ per year.
We are currently recruiting for a client in Burnley who are looking to recruit a Customer Service Administrator. This position is being recruited on a temporary basis but for the right person this position could become permanent. The successful candidate must have previous customer service experience. Please see below duties and responsibilities: Duties and Responsibilities * Handling customer enquiries on quotations and issuing prices and delivery dates for spare parts. * Processing customer orders, issuing order acknowledgments, confirming prices and dispatch dates. * Managing any urgent customer requirements outside their agreed shipment dates. * Arrange urgent direct shipments from suppliers to customers. * Ensure that all the agreed paperwork is issued accordingly in relation to orders, shipments and Customs. * Where necessary create Customs documentation for export shipments. * Handle returns from customers or quality defects from customers or suppliers and arrange replacements, credits or repairs. * Liaise with other departments to solve customer problems. * Any other duties as defined by your manager. Hours of work * Monday – Thursday 8am – 5.30pm with a lunch time finish on a Friday ( 40 hours per week ) * Paid on a weekly basis via ourselves. If you feel you have the right experience for this role and you are immediately available or available at short notice then please feel free to apply
Customer Service Administrator employer: NW Recruitment Services Ltd
Contact Detail:
NW Recruitment Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you answer customer enquiries more effectively and demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Brush up on your communication skills. As a Customer Service Administrator, you'll need to convey information clearly and professionally, so practice articulating your thoughts and responses to common customer queries.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experience where you've successfully resolved customer issues, as this will highlight your capability to handle urgent requirements and liaise with other departments.
✨Tip Number 4
Be prepared to discuss your experience with order processing and documentation. Familiarity with Customs documentation and handling returns will set you apart, so consider how you can relate your previous roles to these responsibilities.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience. Include specific examples of how you've handled customer enquiries, processed orders, and managed urgent requests.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your skills and experiences make you a perfect fit for the role, particularly in handling customer issues and liaising with other departments.
Showcase Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and attention to detail. These are crucial for managing customer enquiries and ensuring accurate order processing.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at NW Recruitment Services Ltd
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Be prepared to discuss specific examples of how you've handled customer enquiries, processed orders, or resolved issues in the past.
✨Demonstrate Problem-Solving Skills
Since the role involves liaising with other departments to solve customer problems, think of instances where you've successfully resolved a challenging situation. This will show your potential employer that you can handle urgent requirements effectively.
✨Familiarise Yourself with Customs Documentation
If you have experience with Customs documentation, be sure to mention it. If not, do a bit of research beforehand so you can speak confidently about it. This knowledge could set you apart from other candidates.
✨Ask Insightful Questions
Prepare a few questions to ask at the end of the interview. Inquire about the team you'll be working with or the company's approach to customer service. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
