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- Tasks: Join our team to handle customer queries and provide top-notch support.
- Company: Enconvo is a leading telecom provider, helping businesses communicate effectively.
- Benefits: Enjoy 23 days holiday, flexible hours, and access to discounts through Perkbox.
- Why this job: Be part of a dynamic team focused on customer satisfaction and career growth.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: No weekend or evening work; perfect for maintaining a balanced lifestyle.
Job Title: Customer Support Co-Ordinator Location: Telford (Office Based) Salary: £24,000 Position type: Permanent – full time Introduction: Here at Enconvo we’re all about communication. As a provider of cloud phone systems, broadband, mobile and IT, we help thousands of businesses to communicate with their colleagues and customers, making business technology, connectivity, and productivity integration easy for organisations as they grow. As part of the wider European Enreach Group, we have over 1,100 colleagues across Europe and provide leading solutions to businesses of all shapes and sizes. As a leading telecoms provider, our customers are at the heart of everything we do, and we’re looking for the right person to join us as part of our growing team. An exciting opportunity has arisen in our customer service team and we’re looking for the right person to join us and help us work wonders. The Role We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Coordinator. Our Customer Service team are a business-critical front-line team who offer a wide scope of support to our customers. As part of this team, you will be responsible for taking full ownership and accountability of customer queries through to resolution to ensure we provide an exceptional customer experience. As a Customer Service Coordinator, you will be responsible for the administration of a variety of service-related tickets for customers changing requirements, inbound calls offering 1st line support to customers, rectifying common faults, billing queries, and working with a variety of key stakeholders including internal teams and 3rd party suppliers. Key Responsibilities: * Handling inbound calls from customers relating to queries across our entire product and services portfolio * Responding promptly to customer tickets and enquiries, faults, billing, complaints and account support. * Managing customer orders and ensuring timely delivery of products and services * Coordinating with internal teams across the business to resolve customer queries and faults. * Maintaining accurate customer records and updating our systems accordingly * Providing customers with product information and first line technical support. * Maintaining a good understanding of all products across our product and services portfolio through ongoing training. Who we’re looking for: * Previous customer service experience in a business-to-business environment. (Experience in telecoms is advantageous but isn’t a deal breaker). * Excellent communication skills, both written and verbal, with the ability to effectively communicate with customers, team members, and cross-functional stakeholders. * Strong problem-solving skills, with the ability to handle customer requests, orders, faults and complaints. * Ability to work in a fast-paced, dynamic environment and adapt to changing priorities. * Good time keeping and organisational skills. * Great attitude and discipline. * Willing to learn new skills and adapt. * Customer focussed. * Willing to help and assist wherever needed. * Microsoft office experience. What’s in it for me? * 23 days holiday (more for long service) plus an extra day off for your Birthday. * Enhanced maternity, paternity and adoption pay. * Holiday purchase scheme. * Company Pension. * Healthcare scheme. * Great working hours Monday to Friday, no weekend or evening working. * Life cover. * Amazing Savings with Perkbox – access to hundreds of discounts. * The ability to develop and progress your career. * Strong social ethos. * Be part of a high growth and very exciting European wide group, that prides itself on innovation, collaboration and strong customer focus
Customer Support Coordinator employer: Enconvo UK
Contact Detail:
Enconvo UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Coordinator
✨Tip Number 1
Familiarize yourself with the telecoms industry and the specific products and services offered by Enconvo. Understanding their offerings will help you engage more effectively during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since this role requires excellent communication with customers and internal teams, being able to articulate your thoughts clearly will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully handled customer queries or complaints in the past. This will highlight your capability to manage customer expectations and resolve issues efficiently.
✨Tip Number 4
Demonstrate your adaptability by discussing experiences where you've thrived in fast-paced environments. This will reassure the hiring team that you can handle the dynamic nature of the Customer Service Coordinator role.
We think you need these skills to ace Customer Support Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Support Coordinator position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience, especially in a business-to-business environment. If you have telecoms experience, make sure to mention it as it is advantageous.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, provide examples in your application that demonstrate your written and verbal communication abilities. Consider including specific instances where you effectively resolved customer queries.
Express Your Customer Focus: Make it clear in your application that you are customer-focused and willing to assist wherever needed. Share examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
How to prepare for a job interview at Enconvo UK
✨Show Your Customer Service Skills
Make sure to highlight your previous customer service experience, especially in a business-to-business environment. Be ready to share specific examples of how you've handled customer queries and resolved issues effectively.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Prepare to demonstrate your verbal and written communication skills during the interview.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss scenarios where you've successfully solved problems or managed complaints. Think of examples that showcase your ability to think on your feet and adapt to changing situations.
✨Familiarize Yourself with the Company’s Products
Research Enconvo's product and service portfolio before the interview. Showing that you have a good understanding of their offerings will demonstrate your commitment and enthusiasm for the role.
