Client Services Administrator

The OPRA Group has a great opportunity for a Client Services Administrator to deliver Customer Service functions through inbound calls, outbound calls and email/tickets. Role Duties: * Making outbound calls to improve the service or capture more information as required. * Achieve SLAs and Key Performance Indicators, both in terms of quality, productivity and accuracy of information given to the Customer. * To commit to personally putting the Customer first and providing excellent Customer Service at all times. * Develop an understanding of all client profiles/products to be able to deliver outstanding Customer service. * Must actively seek & respond to feedback. Use service failures both internally & externally as an educator to improve our process, procedures & overall service to the Customer. * Attend and contribute at regular team meetings and scrums. * Assist in the planning and implementation of agreed initiatives/process changes, as directed by your line Manager. * Be flexible and adaptable at all times in response to the challenging, changing environment. Client Services Administrator – Essential Skills & Experience Required: * Acts on own initiative and can manage their own time effectively. * Strong communication skills * Comfortable in achieving deadlines and being transparent with any workload constraints. * Good working knowledge of Hubwise products and services * Ability to work independently and collaboratively. Client Services Administrator – Benefits Offered: * Temp to Perm opportunity. Are you interested in being a Client Services Administrator with us? If so, apply now and expect a call from one of our consultants to discuss the endless opportunities we can offer