Conference and Banqueting Supervisor

As Conference and Banqueting Supervisor, you will be responsible for assisting to manage operations to deliver an exceptional guest and team member experience; manage, train, and develop team members, and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards.

About The Role

Main duties and responsibilities :

Assist in managing Wedding, Event, and Conference operations

Maintain exceptional levels of customer service

Assist in managing, training and developing the team

Work within budgeted guidelines in relation to payroll setting correct work schedules

Assist in recruiting and plan the labour resource in line with budget and business needs encompassing rotas, forecasting and TNA control

Assist in controlling all cost nominals associated with the department through the implementation of control systems and procedures

Evaluate guest satisfaction levels with a focus on continuous improvement

Ensure communication meetings are conducted and post-meeting minutes generated

To attend and contribute to all daily / weekly team meetings

Familiarise yourself with our Core Values TITANIC which link to the desired behaviours that we expect all our employees to display

To have a thorough knowledge of and adherence to the law regarding the following company regulations :

Licensing laws

Health and safety regulations

Food handling and hygiene regulations

Fire regulations and procedures

First aid procedures

To be a good example of the company dress code and appearance standards – ensuring that your team fully comply with these

To undertake special duties or work outside the normal daily / weekly routine but within the overall scope of the position at the request of the Conference and Banqueting Manager / Deputy General Manager Manager / General Manager

Skills Needed

• Hospitality experience

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