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For Companies At a Glance
- Tasks: Join our team to process customer orders and provide top-notch support.
- Company: A leading distributor with 25 years of experience, known for its fun office culture.
- Benefits: Enjoy a bonus scheme, 22+ days holiday, and free on-site parking.
- Why this job: Great opportunity to develop skills in a supportive environment with potential for permanent placement.
- Qualifications: Previous admin and customer service experience, strong attention to detail, and MS Office proficiency required.
- Other info: 3-month contract with the possibility of becoming permanent; office-based in Stopsley, Luton.
My client is a leading distributor with 25 years’ experience, and they are looking for an Order Processor to cover a 3-month contract to join the fun and supportive office-based team in Stopsley, Luton.
Duration: 3-month FTC (potential to go permanent)
Location: Office based, Stopsley, LU2 8DL
Hours: Mon to Fri - 8.30am - 5.00pm (37.5 hrs per week)
Benefits:
- Company bonus scheme
- 22 days holiday + bank holidays (increasing to 25 with service)
- Pension plan and Life Assurance
- Simply Health Cash Back Plan and Birthday day off & Paid Volunteering Days
- Employee Assistance Programme
- Free on-site parking
Key Responsibilities:
- The order processor's main responsibility is to enter high volume customer orders efficiently and accurately into the CRM.
- Making outbound calls to customers to resolve any issues or for clarification of information relating to their account/order.
- Organising and coordinating collections and deliveries.
- Carrying out customer service follow up calls.
- Handle customer queries and complaints either over the phone or via email.
- Ensuring the customer information is kept up to date.
- Handling returns for customers and estimating handling charges.
- Coordinating with other departments.
- Scanning and filing of orders and other documentation.
- Provide general administration including handling general enquiries over the phone/email.
- Assisting other team members with orders and helping other departments when the need arises.
- Supporting the Sales Department with catalogue requests and follow up calls along with new customer follow up calls.
What would make you a good candidate for this role?
- Previous administration and phone-based customer service experience.
- Strong customer focus is essential.
- Drive to always achieve the highest standards.
- Great attention to detail both numerically and written.
- Highly organised with the ability to prioritise tasks in order of importance.
- Confident with clear written and verbal communication skills.
- Self-motivated and crucially a ‘can-do’ attitude.
- Proficient with MS Office (Excel, Word, and Outlook).
- Any experience working with CRM systems would be an advantage.
Order Processor employer: Red Source Ltd
Contact Detail:
Red Source Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Processor
✨Tip Number 1
Familiarise yourself with common CRM systems, as this role requires efficient order entry. If you have experience with specific software, be ready to discuss how you've used it to improve processes in previous roles.
✨Tip Number 2
Brush up on your customer service skills, especially handling queries and complaints. Think of examples from your past experiences where you successfully resolved issues, as this will demonstrate your strong customer focus.
✨Tip Number 3
Practice your organisational skills by preparing a mock schedule for managing multiple tasks. This will help you articulate how you prioritise effectively during the interview, showcasing your ability to handle a busy workload.
✨Tip Number 4
Since the role involves making outbound calls, consider rehearsing your phone communication skills. You might want to role-play scenarios where you clarify information or resolve issues, ensuring you come across as confident and clear.
We think you need these skills to ace Order Processor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise your attention to detail, organisational skills, and any previous work with CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills align with the responsibilities listed in the job description.
Highlight Relevant Skills: In your application, clearly outline your proficiency with MS Office and any experience you have with CRM systems. This will demonstrate your capability to handle the tasks required for the Order Processor position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Red Source Ltd
✨Showcase Your Customer Service Skills
Since the role requires strong customer focus, be prepared to discuss your previous experiences in customer service. Share specific examples of how you've resolved issues or improved customer satisfaction.
✨Demonstrate Attention to Detail
As an Order Processor, accuracy is key. Bring up instances where your attention to detail made a difference, whether in data entry or handling customer queries. This will show that you understand the importance of precision in this role.
✨Familiarise Yourself with CRM Systems
If you have experience with CRM systems, make sure to mention it. If not, do some research on common CRM software and be ready to discuss how you would adapt to using one. This shows your willingness to learn and adapt.
✨Prepare for Teamwork Questions
The job involves coordinating with other departments and assisting team members. Think of examples that highlight your ability to work well in a team, showing that you're supportive and collaborative.
