Service Coordinator

Service Coordinator | £27-30k | Full-Time | Permanent

Location: Cheltenham, Gloucestershire

Salary: £27,000 – £30,000 per annum (depending on experience)

Hours: Full-time (Monday to Thursday 8:30am–5:00pm, Friday 8:30am–4:00pm) – Flexibility open to discussion for the right candidate

Start Date: Immediate

Are you a highly organised professional with exceptional coordination skills and a knack for staying on top of multiple priorities? HR Star is seeking a Service Coordinator on behalf of one of our clients. This is a key role in a dynamic and fast-paced team where scheduling, communication, and organisation are at the heart of your work.

Is This You?

You thrive on variety and love keeping things organised. You’re confident on the phone, proactive in your approach, and excel at juggling multiple schedules and priorities. If this sounds like you, read on!

Key Responsibilities

As a Service Coordinator, you’ll play a vital role in ensuring operations run smoothly. You will:

• Coordinate multiple diaries for a team of field-based engineers, optimising schedules to minimise downtime.
• Handle a high volume of telephone calls with professionalism, managing both inbound and outbound communications.
• Book and confirm servicing visits with customers, addressing delays and ensuring all appointments run smoothly.
• Update and maintain customer databases with essential documents, including certificates, reports, and quotations.
• Plan and prioritise maintenance and callout activities to ensure service levels are met.
• Raise service and callout jobs using job-management software.
• Collaborate with internal teams and engineers to streamline operations and deliver exceptional service.
• Assist with monitoring activities for essential systems, including administrative support.

What We’re Looking For

We’re looking for someone with:

• Proven coordination and scheduling experience, especially managing multiple diaries or working with field-based teams.
• Confidence on the phone and excellent communication skills – a professional, friendly, and proactive approach is key.
• Strong organisational and time-management skills with attention to detail.
• The ability to thrive under pressure and remain calm in a busy, fast-paced environment.
• Proficiency in Microsoft Office (experience with scheduling software is an advantage).

Why Join Us?

We believe in rewarding our team and supporting their growth. Here’s what you can expect:

• Training and Development: Comprehensive training programme and clear progression opportunities.
• Exclusive Discounts: Save on shopping, dining, and more with access to an extensive employee benefits scheme.
• Team Perks: Enjoy free weekly treats, regular team-building activities, and family-friendly social events.
• Bonuses and Pension: Monthly bonus scheme and a competitive pension plan.
• Sustainability Leadership: Be part of a forward-thinking team committed to environmentalism, offering initiatives like a cycle-to-work scheme and green commuting support.
• Health and Wellbeing: Access to health and wellbeing resources to support your work-life balance.
• Supportive Culture: Join a welcoming team where your contributions are valued, and collaboration is key.

Recruitment Process

Our streamlined recruitment process ensures we find the right fit for this critical role:

• Telephone Screening Call: A brief conversation to discuss your experience and skills.
• On-Site Interview: Meet with the hiring manager to discuss the role in more detail.
• Prioritisation Task: Demonstrate your ability to manage competing priorities effectively.

How to Apply

Ready to bring your coordination skills to a dynamic team? We’d love to hear from you! Apply here or send your CV and a short cover letter to HR Star at hello@hr-star.co.uk today.