Resident Services Officer

We are working with a client in the Southwark area that are now looking for a Resident Services Officer to provide a housing management services to an assigned estate/s, ensuring that tenancies and leases are properly managed. This is a 3-month contract (inside IR35), working 35 hours per week (8am-4pm) and it requires someone to be in the office 5 days per week. An Enhanced DBS and social housing experience is essential. Principal responsiblities: * Promote and support resident involvement and inclusion on their estates and work closely with colleagues and partner agencies to ensure residents are informed, involved and consulted on issues affecting them. * Respond to queries and service requests from tenants and homeowners * Handle variace tasks including sign-ups, introductory tenancy visits, tenancy audits, mutual exchange, succession, assignment and tenancy terminations * Investigate and resolve breaches of tenancy or lease in accordance with internal policies and procedures, ensuring that comprehensive records of action are maintained * Investigate and resolve reports of anti-social behaviour, nuisance and neighbour disputes * Engage positively with residents’ groups * Carry out periodic tenancy audits * Identify or respond to safeguarding and support needs Key skills/experience required: * Social housing experience is essential * You\’ll need to have a valid Enhanced DBS * Able to resolve complex enquiries from residents * Excellent customer service and problem-solving skills, with an ability to resolve conflict positively * An understanding of safeguarding principles relating to children and vulnerable adults * Previous experience dealing with antisocial behaviour * Experience of managing budgets and using purchasing processes